Anyone here had similar problems - if so how were they resolved?
A (non-techie) friend of mine signed up in April, has been told since that his line has been activated since May, yet his speedtouch WILL NOT sync... TT have sent him 2 modems, still the same problem.
Numerous emails & phone calls (when he can get through) still haven't resolved it. I know for a fact that the hardware & software is all installed correctly. If I stick his number in BT's ADSL checker it comes back with:
"Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a line rate up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.
Our test also indicates that your line should be able to support a potential ADSL Max broadband line rate of 1.5Mbps or greater."
Surely TT should be arranging an engineer visit? This must be the worst CS i've ever come across in ANY field of business!!! Thank gawd I'm with PlusNet myself...