I quote from the Executor's e-mail to me this evening
On a brighter note, just about to sign the forms accepting the report from Otelo. Tiscali never responded to them! So report entirely based on my file ('have no reason to doubt Mrs xxxxx's records or veracity'). Otelo are ordering them to write off the money (the 77p still outstanding), apologise to you, and sending a cheque to me for 50 quid that we can then donate to Ward 24. I look forward to reading this on the Otelo website in 6 months or so. But goldenoldie can update the thread on the forum now. [[/quote]
Ward 24 is the Unit where my husband was treated following his diagnosis of Acute Myeloid Leukaemia until his death 16 months later.
It would have been nice if we could have got a larger cheque , but after all
Unfortunately, it's the maximum goodwill payment they can order. To be fair, money is normally paid for bills wrongly charged, and can run into considerably larger sums.
But by keeping my request reasonable, Tiscali just made themselves look worse.
If a thing ain't broke --- DON'T FIX IT
Experienced in making a mess of things
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