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Standard User sorethumbs
(regular) Wed 19-Jan-11 15:55:55
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Replace talk talk supplied router


[link to this post]
 
Hi guys, i'm an O2 forum person myself, feel like i'm straying out of my patch coming here!

Anyway need some good simple advice for a colleague who has asked for some help.

She has talk talk broadband and her router has packed up, i've no idea what talk talk supply and she doesn't know what make or model it is. I have an old sky broadband netgear dg934 that sometime ago i flashed so that it became a standard dg834. Can i let her have that for the time being? Will it work and what settings would i need to input for it to work
Standard User XRaySpeX
(knowledge is power) Wed 19-Jan-11 16:31:17
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Re: Replace talk talk supplied router


[re: sorethumbs] [link to this post]
 
Look here: http://www.talktalk.co.uk/help/broadband/setting-up-...

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
Standard User sorethumbs
(regular) Wed 19-Jan-11 16:34:23
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Re: Replace talk talk supplied router


[re: XRaySpeX] [link to this post]
 
Ray

You're a true gent

Many thanks with a bit of luck i can just give her the router and a print out of that page and let her do it herself.

Cheers


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Standard User XRaySpeX
(knowledge is power) Wed 19-Jan-11 16:41:11
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Re: Replace talk talk supplied router


[re: sorethumbs] [link to this post]
 
You're welcome!

Always look at the relevant ISP's Help pages for "Router settings".

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
Standard User mmike
(regular) Wed 19-Jan-11 21:46:13
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Re: Replace talk talk supplied router


[re: sorethumbs] [link to this post]
 
You could also advise your colleague to sign up with the TalkTalk User Forum and request a replacement router.
She will find the people there very helpful - unlike their phone support.

Regards
Mike
ISP Representative TALKTALK_SUPPORT
(isp) Thu 20-Jan-11 10:59:45
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Re: Replace talk talk supplied router


[re: sorethumbs] [link to this post]
 
If you can get your colleague to register on the Talktalkmembers.com forum we would be delighted to help.

Regards

Ady

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User adslmax
(fountain of knowledge) Thu 20-Jan-11 15:02:01
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Re: Replace talk talk supplied router


[re: mmike] [link to this post]
 
In reply to a post by mmike:
You could also advise your colleague to sign up with the TalkTalk User Forum and request a replacement router.
She will find the people there very helpful - unlike their phone support.

Regards
Mike



When is talktalk going to bring UK Call Centres and scrap stupid indian call centres ?
Standard User Jack_Hackett
(knowledge is power) Thu 20-Jan-11 17:40:31
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Re: Replace talk talk supplied router


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
In reply to a post by mmike:
You could also advise your colleague to sign up with the TalkTalk User Forum and request a replacement router.
She will find the people there very helpful - unlike their phone support.

Regards
Mike



When is talktalk going to bring UK Call Centres and scrap stupid indian call centres ?


Would you be happy to pay £5 a month more to have the service in the UK or do you think they have the call centres abroad because they like to go on holiday there?
Standard User XRaySpeX
(knowledge is power) Thu 20-Jan-11 17:49:58
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Re: Replace talk talk supplied router


[re: Jack_Hackett] [link to this post]
 
The operative word is "service" or lack of it!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB

Edited by XRaySpeX (Thu 20-Jan-11 17:56:08)

Standard User SimonCandest
(knowledge is power) Sat 22-Jan-11 08:28:37
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Re: Replace talk talk supplied router


[re: XRaySpeX] [link to this post]
 
Interestingly, I have only had to call customer service twice. Once for myself and once for my parents. When I called then on behalf of my parents I was very annoyed at the end of the call because the person I spoke to was incompetent (not a language barrier problem, they were just useless).

When I called them on my own behalf I was very pleased with the call and got the information I needed (basically there was an outage somewhere. Don't even think it was a TalkTalk outage!).

I don't ususally have a problem with talking to people with Indian (or other languages for that matter) accents since in the course of my job I speak to 60-80 people a day with a wide range of accents. You get used to them... smile You also get used to speaking in a way that they can understand you.

The only time it is a real problem is when the person you are speaking to does not have the English vocabulary to understand - things like screen, buttons, cables etc etc.. frown

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