User comments on ISPs
  >> TalkTalk Broadband


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User skeg
(learned) Thu 03-Feb-11 01:05:37
Print Post

sign up fee


[link to this post]
 
just moved from bt to talktalk. was told if i signed up online would not have to pay the £29.99 fee. got first bill and have been charged this fee. customer services were not a great help.
Standard User adslmax
(fountain of knowledge) Thu 03-Feb-11 01:09:20
Print Post

Re: sign up fee


[re: skeg] [link to this post]
 
Not surprise, they (talktalk) are bunch of lies!
Standard User Jack_Hackett
(knowledge is power) Thu 03-Feb-11 01:25:22
Print Post

Re: sign up fee


[re: skeg] [link to this post]
 
In reply to a post by skeg:
just moved from bt to talktalk. was told if i signed up online would not have to pay the £29.99 fee. got first bill and have been charged this fee. customer services were not a great help.


Register here - http://www.talktalkmembers.com/forums/index.php

Post your question, it will be picked up by the OCE's.


Register (or login) on our website and you will not see this ad.

Standard User krazykizza
(fountain of knowledge) Thu 03-Feb-11 02:17:03
Print Post

Re: sign up fee


[re: adslmax] [link to this post]
 
Ye be trolling again. Shutup max, learn how to communicate.

bunch of lies!

Word you should be aiming for is 'Liars'

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
AOL > Virgin Media > Tiscali > Falconnet > UKFSN > Norfolk Internet
2mbps > Shapped 512k > 1mbps! > 6.5mbps > 4.5mbps > 6.5mbps
ADSL Joy. 31db att, 9db SNR, EntaFail.
Standard User XRaySpeX
(knowledge is power) Thu 03-Feb-11 08:27:49
Print Post

Re: sign up fee


[re: skeg] [link to this post]
 
Wait for 2nd bill before complaining:
The small print
No connection fee, credit will be applied on the 1st or 2nd bill.
No need to join member's forum.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
Standard User Jack_Hackett
(knowledge is power) Thu 03-Feb-11 17:28:55
Print Post

Re: sign up fee


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
Wait for 2nd bill before complaining:
The small print
No connection fee, credit will be applied on the 1st or 2nd bill.
No need to join member's forum.

Good advice but i would still register, some customers are having problems registering, better it sorted now than when you need to use the forum and cannot. wink
ISP Representative TALKTALK_SUPPORT
(isp) Fri 04-Feb-11 12:12:26
Print Post

Re: sign up fee


[re: skeg] [link to this post]
 
Hi skeg,

this can be a little misleading, we will credit the amount when you register on the forum. We have found so far that the credits often don't get added by the 3rd bill as you will be advised. If you register on the members forum post your thread under the customer service and billing topic and we will be happy to help.

Ady

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User adslmax
(fountain of knowledge) Fri 04-Feb-11 12:54:55
Print Post

Re: sign up fee


[re: TALKTALK_SUPPORT] [link to this post]
 
In reply to a post by TALKTALK_SUPPORT:
Hi skeg,

this can be a little misleading, we will credit the amount when you register on the forum. We have found so far that the credits often don't get added by the 3rd bill as you will be advised. If you register on the members forum post your thread under the customer service and billing topic and we will be happy to help.

Ady


I don't agree with this. It still misleading because what if the new customers had no experience how to join talktalk forum and some might work, some doesn't work. They shouldn't be charged in the 1st place when sign up on internet for free connection fee, why, why wait until 2nd or 3rd bill for a credit back into account. What if a customers was charged overdraft in bank of £29.99 connection charge on 1st bill ?

Disgraceful talktalk. I am glad to be out of talktalk.
Standard User Futaura
(committed) Fri 04-Feb-11 13:39:59
Print Post

Re: sign up fee


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
Disgraceful talktalk. I am glad to be out of talktalk.

I think you'll find that you were never in! Perhaps you can disappear to the VM forum now laugh
Standard User XRaySpeX
(knowledge is power) Fri 04-Feb-11 14:05:54
Print Post

Re: sign up fee


[re: TALKTALK_SUPPORT] [link to this post]
 
In reply to a post by TALKTALK_SUPPORT:
we will credit the amount when you register on the forum
You cannot force users to join your forum just to receive their due. It is not in the "small print" and is contrary to contract. The small print said:
No connection fee, credit will be applied on the 1st or 2nd bill.


1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
  Print Thread

Jump to