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Standard User aramsay
(member) Wed 23-Feb-11 18:59:57
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Members forum


[link to this post]
 
My brother-in-law moved to talktalk earlier this month, and is trying to register for the members forum, but when he tries, he's getting that the phone number / account number are not recognised.

Is there a predetermined period of time before they will be recognised, or is there anyone on here that can give it a kick?
Standard User Jack_Hackett
(knowledge is power) Wed 23-Feb-11 19:05:46
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Re: Members forum


[re: aramsay] [link to this post]
 
In reply to a post by aramsay:
My brother-in-law moved to talktalk earlier this month, and is trying to register for the members forum, but when he tries, he's getting that the phone number / account number are not recognised.

Is there a predetermined period of time before they will be recognised, or is there anyone on here that can give it a kick?


This has been going on for months and has been mentioned here many times, why they haven't fixed it is beyond me, a support forum that customers cannot register on, you couldn't make it up.

Tell his to use the contact us link at the bottom right of the page - http://www.talktalkmembers.com/forums/index.php


.

Edited by Jack_Hackett (Wed 23-Feb-11 19:07:40)

Standard User mmike
(regular) Wed 23-Feb-11 20:27:10
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Re: Members forum


[re: aramsay] [link to this post]
 
In reply to a post by aramsay:
he's getting that the phone number / account number are not recognised.


If he has a both (broadband and line) I believe he needs to use the phone account number to register.

Regards
Mike


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Standard User aramsay
(member) Wed 23-Feb-11 20:55:17
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Re: Members forum


[re: mmike] [link to this post]
 
Yes, it's full LLU, so both services are with TalkTalk.

I've taken Jack's advice, and got him to use the web-form to contact them; I'll see what happens from that.

Thanks for the advice.
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