This is typical of TalkTalk's responses. "The customer is always wrong". Whereas before I was slightly bemused, now I am angry.
I might as well be talking to the wall. This is part of the reason I left TT in the first place.
The fact is that whatever your process is for closing down an account that should have suppressed bills after the first zero one, IT DIDN'T WORK.
You are still creating zero bills each month for an account that I believed to have been closed since October last year. An account that is still accessible and still producing bills, even zero ones, is not closed, and has nothing to do with what information TalkTalk is required to keep by law, so don't try to hide behind that nonsense.
It may well be true that now I have noticed and brought it to your attention, the zero bills will be "suppressed", but they shouldn't have been produced in the first place, and it shouldn't be down to me to get you to stop them.
It leaves me as an ex-customer, wondering what else you have got wrong about closing down my account? When am I suddenly going to get a non-zero bill for something else that you should have "suppressed" but forgot about? (Active e-mail addresses being a case in point).
Finally, I was not aware of Emma's second reply until you brought it to my attention here, because, unlike the Thinkbroadband forums, TalkTalk members forum doesn't continue to alert me to subsequent replies on my thread once I have viewed the first one. Another TalkTalk feature that doesn't quite work properly.