User comments on ISPs
  >> TalkTalk Broadband


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User iwish
(committed) Wed 07-Sep-11 16:03:50
Print Post

New line and Broadband


[link to this post]
 
My girlfriend placed an order for a new line install and for the broad band package
She did this back in July.
She was given a go live date for 3\8\11.
Bt engineer came out and found a fault on the new line at the pole.
He then came back and said the pole was marked as unsafe and would need to be replaced.
Talk Talk then called and said a new engineer would come out on the 19th, and to make sure she was in for the visit.
The engineer came out and asked what he was here for.
She explained about the pole and he said thats not his job and left
its now the 7th today, over a month from her go live date and she has had no information and what in the hell is going on.
We have been in touch with talk talk twice now and always the same reply, We will try find out whats going on.
Is there anything she can do or should she just cancel and go with BT and see if they get it done faster when its one of there own new customers
Standard User ETEE
(fountain of knowledge) Wed 07-Sep-11 22:03:09
Print Post

Re: New line and Broadband


[re: iwish] [link to this post]
 
Replacing poles takes anything up to 6 months or longer. In the meantime no one from Openretch will go up a dangerous pole. Best to wait until it is replaced before you start with a new service provider.

ETEE

16448kbps/1017kbps Best Speed 13820kbps cool ThinkBroadband SpeedTester

Worst Speed 211kbps confused shocked TalkTalk LLU ADSL2+
Standard User iwish
(committed) Thu 08-Sep-11 11:36:45
Print Post

Re: New line and Broadband


[re: ETEE] [link to this post]
 
So what you are telling me is that she has to be left with no service on the phone and broadband until BT decide to replace the pole


Register (or login) on our website and you will not see this ad.

Standard User G3UZF
(committed) Thu 08-Sep-11 12:46:04
Print Post

Re: New line and Broadband


[re: iwish] [link to this post]
 
You could try telling BT the Pole is dangerous and it could fall down. Might concentrate their mind.

Know anyone with a 4x4 that could give it a gentle nudge?

Allergy Advice: This post may contain traces of Meerkats.
Standard User Myth
(member) Thu 08-Sep-11 17:51:18
Print Post

Re: New line and Broadband


[re: iwish] [link to this post]
 
Are any neighbours experiencing problems?

You say it's a new line, was there already a line into the property?

Any possibility of cable or FTTP?

There are 10 kinds of people, those who understand binary and those who don't.
Standard User iwish
(committed) Fri 09-Sep-11 13:30:13
Print Post

Re: New line and Broadband


[re: Myth] [link to this post]
 
No cable and FTTP is not an option for our area
the pole is in her garden and no idea if anyone has problems with here line
Standard User Myth
(member) Sat 10-Sep-11 00:53:03
Print Post

Re: New line and Broadband


[re: iwish] [link to this post]
 
in theory, BT broadband is a seperate company from the BT wholesale or Open Reach engineers who come out and do infrastructure work.

In practice though I think some ISPs get preferencial treatment, maybe BT broadband do, I certainly felt IDnet did when I was with them.

I don't know the reason....maybe some ISPs take special care not to make unnecessary work for BTw or something.

I certainly can't think of anything concrete to help you, except...maybe....some concrete wink

There are 10 kinds of people, those who understand binary and those who don't.
ISP Representative TALKTALK_SUPPORT
(isp) Wed 14-Sep-11 14:36:26
Print Post

Re: New line and Broadband


[re: iwish] [link to this post]
 
Hi Iwish,

If the pole is deemed unsafe it would be beyond TT control to resolve this. We need to await resolution from Open Reach, as previously correctly stated Open Reach will not send engineers up unsafe poles, which can take some time.

if you join the TalkTalk Members Forum we can look to advise you further on this by checking the details of the order.

Regards

Mark

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
  Print Thread

Jump to