My girlfriend placed an order for a new line install and for the broad band package
She did this back in July.
She was given a go live date for 3\8\11.
Bt engineer came out and found a fault on the new line at the pole.
He then came back and said the pole was marked as unsafe and would need to be replaced.
Talk Talk then called and said a new engineer would come out on the 19th, and to make sure she was in for the visit.
The engineer came out and asked what he was here for.
She explained about the pole and he said thats not his job and left
its now the 7th today, over a month from her go live date and she has had no information and what in the hell is going on.
We have been in touch with talk talk twice now and always the same reply, We will try find out whats going on.
Is there anything she can do or should she just cancel and go with BT and see if they get it done faster when its one of there own new customers