I have to actually agree , this is not the first OP we have had posting about this , it does seem TalkTalk is more interested in getting new customers and completely neglect those that are actually already customers .
which is a very poor way of doing things .
To the OP , ring up and ask for your MAC , balls in TalkTalk court then and there are definitely better suppliers for resold BT than TalkTalk but hopefully that's enough to motivate TalkTalk into keeping a customer and putting you on there LLU kit pronto .
Edit:might be better to sign up on the forum and ask for your MAC as telephone support is a nightmare to have to deal with , mind you asking for a MAC should get you put through to retentions , that's hopefully better than dealing with customers first line support .
With TalkTalk , not as bad as some might have you believe
Edited by woweebert (Thu 29-Sep-11 18:49:43)