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Standard User iceman06
(newbie) Sun 09-Oct-11 11:02:11
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talk talk speeds


[link to this post]
 
Been with Talk Talk a while now and ive noticed my speed dropping to around 2 meg from 6 meg.... its supposed to be unlimited broadband so how much i download shouldnt be a problem,should i jump ship as my contract is now up or should i contact them to see if they can give me the speeds im paying for ? thanx
Standard User Jack_Hackett
(knowledge is power) Sun 09-Oct-11 12:24:05
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Re: talk talk speeds


[re: iceman06] [link to this post]
 
Have you tested at different times of the day?

Have you tried a profile change to see if you can get more speed ?
Standard User iceman06
(newbie) Sun 09-Oct-11 15:06:27
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Re: talk talk speeds


[re: Jack_Hackett] [link to this post]
 
hi jack yer tried diff times of the day and no difference,how do i get a profile change ?


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Standard User Jack_Hackett
(knowledge is power) Sun 09-Oct-11 16:35:59
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Re: talk talk speeds


[re: iceman06] [link to this post]
 
In reply to a post by iceman06:
hi jack yer tried diff times of the day and no difference,how do i get a profile change ?


Register here - http://www.talktalkmembers.com/forums/index.php

Make a new thread in the forum below and paste your post from here in the new thread and ask if they can change your profile to get more speed -

http://www.talktalkmembers.com/forums/forumdisplay.p...

You will have to answer as many of the questions below as you can (copy and paste it into your post) so the OCE's can help you. wink

1. What exchange are you connected to?
2. How many telephone extension sockets do you have?
3a. Do you have an NTE5 master socket?
3b. If yes to question 3a, have you tried the test socket?
3c. If yes to question 3b, how long for and did you notice an improvement in your connection?
3d. Do you have an iPlate or ADSL faceplate?
4. Is your modem/router connected to your Master Socket?
5. Are you experiencing any problems with your phone service?
6. What modem are you using? (Make & Model)?
7. Have you tested with an alternative modem? (Make & Model)
8. Have you tested with a different microfilter?
9. Are you using a telephone extension lead?
10. What is your modem SNR Margin down and up?
11. What is your bandwidth (Connection or sync speed) down and up?
12. What is your attenuation down and up?
13. Are you experiencing the disconnections at any specific time?
14. Are you currently using Wireless?
15. Do you have an Alarms and/or Sky boxes connected to the telephone line?
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