The great british jeremy kyle viewing public see the £3.49 charge , roll up their copy of the daily star, set down their kentucky fried chicken and sign up for the absolute worst internet provider in the UK for obscenely long contract length. For their paltry £3.49 they receive:
Customer "support" which is so abysmal TT had to set up an internet based users forum, if your TT connection bites the dust , you are kind of screwed arent you.
Phone support from minimum wage remedials who can barely speak english clearly and read from scripts to "help" you. If your problem deviates from the script and your connection is down........then you are on your own and still paying your £3.49 for the privilege.
Clueless and unhelpful billing dept staff who probably had to be shown how to use a calculator.
A service provider who are never far from the headlines. Repeatedly complained about to OFCOM or OTELO, featured on Watchdog for ripping customers off and providing a shocking service, and regularly year in year out at bottom of all polls for customer satisfaction.
A company who are behind liars doing cold calling sales who will tell you anything to get your name on a contract and a get commission payment for themselves and with no recompense for the lies and untruths they told you.
A company who will steal your line and transfer your account over to them without your consent.
A company who are regularly fined for their ineptitude in providing the service their customers paying for.
A company who treat their customers like dirt
And the great british cheapskate willing to spend £3.49 for an internet account is still getting conned and mis-sold a 10th rate internet package every day of the week. You get what you pay for in this day and age and when you sign the dotted line on a talk talk contract you are getting well and truly screwed. Remember what I said in the thread title, if you are looking for an ISP at this time and are considering handing over that £3.49 to sign up with TT, then you are truly insane. Take heed , use your common sense and stay well away.
Edited by bilbo8 (Wed 23-Nov-11 21:55:57)