I've been with Pipex for the better part of 10 years and never really had any major issues but for the past couple of weeks I've been getting slower and slower upload connection speeds. I had a fault ticket opened with Pipex towards the end of November and over the course of a few days I got texts/calls letting me know that they'd fixed the issue. They hadn't, of course, and 'escalated' my ticket each time. Come the start of December I call in to check on my fault status and I'm through to TalkTalk, the rep in India had no record of my fault or any of my previous calls with anyone that said they were from Pipex.
I think I spent around 30 minutes explaining the situation, very slow upload speed and seemingly random periods of no connection at all. It was when I told her that I was using two routers that I'd bought myself that she said it was impossible to log a fault with the line because I'm not using a TalkTalk sanctioned router. Now I have to wait up to 7 working days for them to send me a router (at a cost of £15) before I can tell them I have an issue. The sales rep I had to talk to even had the nerve to suggest I could get the router for free if I renewed my contract for 12 months.
I've tried the BT user test credentials on the master socket and swapped out filters/removed other telephony equipment but there is no difference in connection speeds. I'm using a Netgear DG834N with the DGTeam firmware (V1.02.15 - DGTeam Rev. 1018 - I installed that to see if it made any difference, and it didn't so haven't bothered reverting it back). Also I have available a Zoom 5690G router, which I bought to see if it was just my Netgear router acting up. The Zoom worked for around 3 or 4 days at fantastic speeds (2300kbps down and 800kbps up) but now doesn't get any ADSL sync at all.
I'm hoping someone out there can either relate to a similar experience or at least shed some light on to what might be causing my issue.
Here are some stats from my Netgear:
/usr/sbin/adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 1
Channel: FAST, Upstream rate = 64 Kbps, Downstream rate = 1522 Kbps
Link Power State: L0
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
SNR (dB): 13.8 13.5
Attn(dB): 62.5 36.5
Pwr(dBm): 13.5 11.8
Max(Kbps): 2948 128
Rate (Kbps): 1522 64
Edited by mikelouth (Sat 03-Dec-11 17:37:06)