You may think that the subject line is a bit excessive but I now have the evidence to support such a statement.
I am ex-Nildram customer. Just as a slight side issue, any business students here, look at the history of the Nildram brand from say 2000 onwards and then now and see how to destroy a top brand in 1 easy move! - simple, let Talk-Talk swallow you up.
Anyway, I digress. In June this year, I moved flats, 2 floors down in fact in a big block. Called TTB to do a house move, got a reference and a date, yep, easy peasy but then that is when you find talk-is-cheap.
The move happened and then my bills came through. I am bring charged for the old address and the new address. I flag this to TTB through calls to Customer services and via tickets. Nothing.
Then last month, they try to charage me a £300 termination fee!. This incessed me (along with the fact I am till paying for 2 addresses).
I get TTB to agree this that this is not on and they say they will refind. well, sort off, I get the refind notication and then they take the mony via Direct Debit.
This makes them LIARS and THIEVES. They lied in the fact they said they would refund and they are THIEVES in the fact that took money they should not have taken.
I still have not had the refund for the 6 months+ of paying for the orignal services at the 1st address yet.
So, to wrap it all up... Get out of TTB as quick as you can..
Now wonder OFCOMM fined them earlier this year for poor customer relations, charging customers for NON-existant services. Just a fancy way of dressing it up that TTB are THIEVES.