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Standard User moggy68
(newbie) Fri 27-Jan-12 19:02:49
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Calling any Talk Talk rep for help please


[link to this post]
 
Any Talk Talk rep, please help...

After a week of posting my connection problems, on here, btw what a great website it is.
I now have the answer, but need help. But dont really want to telephone support help!

problem:
slow speeds of around 0.45 to 0.55 download speed used to get between 1.7 to 3 meg
after week of doing tests on here at various times.

answer to problem;
Your 3Mbps has gone because of the high noise margin setting, and we have established it is a sync-time setting.

You need to get that down to the TalkTalk default value to start with, (on their LLU it is 9dB, but on non-LLU like yours it may be 6dB), so I suggest you tell them you had some temporary problem that has caused it to be set high, and please can they bring it back down. There is a facility on BT Wholesale lines like yours to do an SNR Margin reset, that they should be able to use.

Each 3dB costs you 500-750kbps.



many thanks

Edited by moggy68 (Fri 27-Jan-12 19:12:22)

Standard User Jack_Hackett
(knowledge is power) Sat 28-Jan-12 12:29:18
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Re: Calling any Talk Talk rep for help please


[re: moggy68] [link to this post]
 
In reply to a post by moggy68:
Any Talk Talk rep, please help...


Have you tried the members forum?

http://www.talktalkmembers.com/forums/index.php
Standard User moggy68
(newbie) Sun 29-Jan-12 00:15:27
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Re: Calling any Talk Talk rep for help please


[re: Jack_Hackett] [link to this post]
 
many thanks for your help, will take a look


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Standard User moggy68
(newbie) Sun 29-Jan-12 08:07:46
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Re: Calling any Talk Talk rep for help please


[re: moggy68] [link to this post]
 
just about add to my problems, will not let me joinn the forum...
got to laugh!

so have filled in the problem page asking why?
Standard User moggy68
(newbie) Mon 30-Jan-12 16:50:20
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Re: Calling any Talk Talk rep for help please


[re: Jack_Hackett] [link to this post]
 
sent email saying would not let me join, all sorted now, they activated my account
here goes with placing my complaint...

thanks for help
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