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Standard User jackandjill
(newbie) Sat 11-Feb-12 10:14:31
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TALKTALK / PIPEX PAYMENT DEMAND


[link to this post]
 
I quit pipex/talktalk at the start of November and checked that i was out of contract
by phone and email and also when i terminated my account

Last week I recieved a final demand letter from them for £66.68
for early termination the letter was the first i have heard from them since
my termination although it stated on the letter that they had informed me
of the debt various times which is a complete lie.

I then phoned them and informed them of the situation
they said it would be passed on to the investigationn team.

I have heard nothing from them since and this morming recieved a
threating letter from C.A.R.S baliffis for £86.68,they have added £20.

I have just phoned the baliffs and they say since talktalk have passed on the so called debt to them I owe it and they want it or they will send people around to
reclaim property.

Talktalk obviously do not care now since they have passed the so called debt on
and the baliffs want the money.

Talktalk actually owe me money since they took a payment out after my termination
and 1/2 a month should have been paid back into my account,I do not care about this however I do not wish to pay £88 i do not owe.

Any advice,phone numbers,would be appreciated.
Standard User Jack_Hackett
(knowledge is power) Sat 11-Feb-12 10:55:09
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Re: TALKTALK / PIPEX PAYMENT DEMAND


[re: jackandjill] [link to this post]
 
In reply to a post by jackandjill:
I quit pipex/talktalk at the start of November and checked that i was out of contract
by phone and email and also when i terminated my account

Last week I recieved a final demand letter from them for £66.68


I would open a thread in the Customer Service & Billing forum below, the OCEs will be able to help.

http://www.talktalkmembers.com/forums/forumdisplay.p...






..

Edited by Jack_Hackett (Sat 11-Feb-12 10:59:32)

Administrator MrSaffron
(staff) Sat 11-Feb-12 12:52:38
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Re: TALKTALK / PIPEX PAYMENT DEMAND


[re: jackandjill] [link to this post]
 
Also talk to the local Citizen's Advice Bureau

It should be pointed out that a number of contracts which after minimum term turn into 30 day notice contracts, mean that you have to pay for 30 days of service from when you notify about leaving.

Have you made it clear to the baliffs that you are in dispute with the original company? Also time to stop using the phone, but use a more trackable solution such as writing.

http://www.adviceguide.org.uk/d_bailiffs.pdf
Also read http://www.direct.gov.uk/en/MoneyTaxAndBenefits/Mana...
Dealing with bailiffs on your doorstep

You don’t have to open your front door to a bailiffs or let them in.

Bailiffs can usually only come into your home if you:
•leave a door or window open
•invite them in

They are not normally allowed to force their way in by pushing past you, or putting their foot in the door.

If they try this, you can call the police.

Bailiffs are allowed to force their way into your home to collect unpaid criminal fines, Income Tax or VAT, but only as a last resort.


lenty of others with similar examples
http://www.talkaboutdebt.co.uk/question-answer/baili...

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User XRaySpeX
(eat-sleep-adslguide) Sat 11-Feb-12 18:02:55
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Re: TALKTALK / PIPEX PAYMENT DEMAND


[re: jackandjill] [link to this post]
 
In reply to a post by jackandjill:
I owe it and they want it or they will send people around to reclaim property.
They can't unless they have a Court judgement against you.

And they are probably not Bailiffs but simply debt collectors with the word "Bailiff" in their name. They mustn't use threatening tactics.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User jackandjill
(newbie) Sun 12-Feb-12 11:58:26
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Re: TALKTALK / PIPEX PAYMENT DEMAND


[re: Jack_Hackett] [link to this post]
 
In reply to a post by Jack_Hackett:
In reply to a post by jackandjill:
I quit pipex/talktalk at the start of November and checked that i was out of contract
by phone and email and also when i terminated my account

Last week I recieved a final demand letter from them for £66.68


I would open a thread in the Customer Service & Billing forum below, the OCEs will be able to help.

http://www.talktalkmembers.com/forums/forumdisplay.p...

I can not post on that forum since i have no talktalk phone number which you need
to register.






..
Standard User jackandjill
(newbie) Sun 12-Feb-12 12:00:49
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Re: TALKTALK / PIPEX PAYMENT DEMAND


[re: MrSaffron] [link to this post]
 
I have paid the 30 day notice period and also a little more due to them taking out
another full monthly amount a couple of weeks after i had notified them.
Standard User Myth
(member) Mon 13-Feb-12 03:09:02
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Re: TALKTALK / PIPEX PAYMENT DEMAND


[re: jackandjill] [link to this post]
 
best number to remember is 999.

Harassment for financial gain is a crime.

Tell the bailiffs you are in dispute with the company over this debt and any further contact by the bailiff will be considered harassment, and you will involve the police.

If you have a local radio consumer show (like 3 counties radio (Beds, Herts,Bucks) then get them involved.

In theory, theory and practice are identical.....in practice they aren't!
Standard User Myth
(member) Mon 13-Feb-12 03:20:02
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Re: TALKTALK / PIPEX PAYMENT DEMAND


[re: Myth] [link to this post]
 
from C.A.R.S. website (though is dated 2007)

If your account is in dispute we urge you to contact us immediately on 0844 8800 880 to enable us to suspend any furher action that may be pending.


http://www.carsuk.org/faqs2.htm

In theory, theory and practice are identical.....in practice they aren't!
Standard User Myth
(member) Mon 13-Feb-12 03:23:51
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Re: TALKTALK / PIPEX PAYMENT DEMAND


[re: Myth] [link to this post]
 
maybe also mention to them that the Pipex accounts take-over by TalkTalk has been documented as a complete balls-up for a while now, and they should think hard before taking on any more similar cases, as it will just be a waste of their resources.

In theory, theory and practice are identical.....in practice they aren't!
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