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Standard User CDGDADPDRD
(newbie) Thu 05-Jul-12 15:01:49
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Internet connection


[link to this post]
 
Problems with my internet connection not being resolved by Talk Talk they are sending me round in circles rather than checking the exchange and using an engineer - have done all the checks they have asked me to to - for 2 weeks this has been going on!!! Am very angry and getting nowhere fast - just want someone to resolve it - no internet connection on router repeatedly - the local exchange has been upgraded recently and it hasn't been right since - how do i progress this further!!!!
Standard User searcher100
(learned) Thu 05-Jul-12 15:33:41
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Re: Internet connection


[re: CDGDADPDRD] [link to this post]
 
Are you using telephone helpline or online forum? If phone line I suggest you try on line forum as they are normally very efficient. They normally reply within a day or two don't keep asking why they haven't replied as this puts you to the back of the queue. They normally sort things quite quickly.

Currently Talktalk essentials with free speed boost LLU
ADSL Link Downstream Upstream
Connection Speed 20468 kbps 1019 kbps
Line Attenuation 20.5 db 9.5 db
Noise Margin 4.3 db 12.6 db
Huawei hg532
ISP Representative TALKTALK_SUPPORT
(isp) Mon 09-Jul-12 11:25:23
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Re: Internet connection


[re: CDGDADPDRD] [link to this post]
 
Hi CDGDADPDRD,

If you contact us via either the TalkTalk Members Forum or Tweet us @TalkTalkCare we can look into these issues in more depth.

Cheers


Mark
TalkTalk Online Community Department.

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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