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Standard User jpd99
(newbie) Tue 31-Jul-12 09:28:09
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Trying to Contact TalkTalk


[link to this post]
 
Hi

I'm wondering if there is an email address I can get that isn't to the 'help centre'.
I'm a new customer. I've been with talktalk for less than a week and I want to make a complaint (already!) but I have not been sent an email about my account number or new phone number. As a result NO-ONE will talk to me from the help centre because of 'security' issues. I can't phone in as they request it straight away and I can't even join the talktalk members forum for the same reason.

Any help?
Thanks
Standard User baby_frogmella
(experienced) Tue 31-Jul-12 09:53:47
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Re: Trying to Contact TalkTalk


[re: jpd99] [link to this post]
 
Have you tried contacting them via their website here?
http://help.talktalk.co.uk/app/ask

If still no luck, then send them a twitter:
http://twitter.com/talktalkcare

You're pretty much guaranteed to get your issue resolved via twitter, even if you don't have a twitter account account it only takes a minute to set one up and can also help you deal with other companies eg First Direct bank, Vodafone retentions etc. And yes i agree there should be easier ways to deal with companies frown

TalkTalk Plus LLU ADSL2+ 18015/1019 kbps
Pioneer Kuro 428XD ISF'd
iPhone 4S 16gb
ThinkPad X220
Standard User jpd99
(newbie) Tue 31-Jul-12 10:07:18
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Re: Trying to Contact TalkTalk


[re: baby_frogmella] [link to this post]
 
Hi
Thanks for getting back.
No if I contact them through the website they refuse to talk to me due to not having those numbers. I've sent about 15 emails with no avail. Each one I just get a template reply about security and not having enough info on me.
And I've tried twitter and they are useless as well

Me - Hi can you send me the email address of someone who isn't at your help centre
Talktalkcare - Hi, can we help with anything?
Talktalkcare - Unfortunately we will be unable to call you as we provide online support. Just to confirm, when did you sign up for TalkTalk..

Useless. I ask for an email and they come back talking about phone numbers...


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Standard User baby_frogmella
(experienced) Tue 31-Jul-12 10:24:22
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Re: Trying to Contact TalkTalk


[re: jpd99] [link to this post]
 
What happens when you dial 08700 875562 from your talktalk line? (this is a free call)

you should get an automated message: <your tel number>@talktalk.net and your broadband password.

TalkTalk Plus LLU ADSL2+ 18015/1019 kbps
Pioneer Kuro 428XD ISF'd
iPhone 4S 16gb
ThinkPad X220
Standard User Deadbeat
(knowledge is power) Tue 31-Jul-12 13:20:11
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Re: Trying to Contact TalkTalk


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
What happens when you dial 08700 875562 from your talktalk line? (this is a free call)

you should get an automated message: <your tel number>@talktalk.net and your broadband password.

And they are babbling on about security to the OP??????
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