I've posted this in the ISP Problem forum here
I'll repeat hear my problem.
My broadband and telephone stopped working yesterday, no dial tone.
I was originally with Pipex, then Tiscalli now TalkTalk.
If I ring Talktalk , something I've done over 10 times today, no one can find my account details? I've tried Home Telecom who say they don't have my details. I can log on and see my emails if I use the Home Telecom link and also the link at webmail.homecall.co.uk which has the TalkTalk logo below the Pipex one at the top of the page.
I've checked my bank direct debit which states "PipexHomecallTD" yet no payment have been taken since February.
My bank say the direct debit is still in place but no money has been requested since that date?
I'm at a loss as what to do. I can't even request a MAC to leave because nobody has my details. If I try to set up a new broadband account with another provider I don't not what will happen. i want to keep my old telephone number.
Any suggestions much appreciated.