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Standard User seedys50
(learned) Wed 22-Aug-12 14:46:39
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talktalk members forum


[link to this post]
 
The talktalk members forum seems a great resource for those with problems.
What happens when you cannot register as the forum does not recognise your phone number and account number?

- oh look there is a big red banner on the top of the screen - contact us to register.

What happens when everyone ignores the forms being sent in to register.

Is there any talktalk reps that can help?

Sadly i though talktalk were trying to improve customer support.

Here's hoping it takes less that a week for a response.
Standard User spad
(regular) Wed 22-Aug-12 15:01:09
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Re: talktalk members forum


[re: seedys50] [link to this post]
 
I thought my request had been ignored. It took 3-4 days before they replied and I could register, the system initially did not recognise my details.
Standard User seedys50
(learned) Sat 25-Aug-12 18:44:47
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Re: talktalk members forum


[re: seedys50] [link to this post]
 
here we are a further three days later and still totally ignored.
I have tried 3 attempts at the contact button.

Are there any talktalk admin hanging about here.


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Standard User reset
(member) Mon 27-Aug-12 09:56:05
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Re: talktalk members forum


[re: seedys50] [link to this post]
 
Just give up and email direct to Dido Harding, that should produce a result.

Reset
Standard User seedys50
(learned) Tue 28-Aug-12 10:33:49
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Re: talktalk members forum


[re: reset] [link to this post]
 
In reply to a post by reset:
Just give up and email direct to Dido Harding, that should produce a result.


any chance you have the email address?

Still no reply here.
Standard User Plasto
(newbie) Tue 28-Aug-12 10:55:45
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Re: talktalk members forum


[re: seedys50] [link to this post]
 
The OCE`s at Talktalk Members forum work office hours and can take 3 working days plus to reply. It will take longer at weekends and bank holidays. I think you will get a reply but patience is needed. If you keep adding posts in the forum to a subject already posted it will keep get pushed to the bottom of the pile. SO post once and wait or lock the thread so no one else can post to your thread and get it religated to the bottom of the pile.

My personal experiences with the OCE`s is that once they pick up the problem they will do their best to solve it. Unfortunately there are more and more people using the forum now, because things do happen when reported there, but that means they have a bigger work load hence can take longer than they like to respond.
Standard User spad
(regular) Tue 28-Aug-12 11:54:22
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Re: talktalk members forum


[re: Plasto] [link to this post]
 
In reply to a post by Plasto:
The OCE`s at Talktalk Members forum work office hours and can take 3 working days plus to reply. It will take longer at weekends and bank holidays. I think you will get a reply but patience is needed. If you keep adding posts in the forum to a subject already posted it will keep get pushed to the bottom of the pile. SO post once and wait or lock the thread so no one else can post to your thread and get it religated to the bottom of the pile.

My personal experiences with the OCE`s is that once they pick up the problem they will do their best to solve it. Unfortunately there are more and more people using the forum now, because things do happen when reported there, but that means they have a bigger work load hence can take longer than they like to respond.


I think the OP's annoyance is that he cannot get onto the TT forum unless you register. If your details don't register when you request to join, you have to fill in another bit of a request for it to be looked at and its that what seems to take forever. Been there, got the t shirt.
ISP Representative TALKTALK_SUPPORT
(isp) Thu 30-Aug-12 16:32:52
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Re: talktalk members forum


[re: spad] [link to this post]
 
Hi Spad,

The TalkTalk Members FOrum main page clearly states (red message) that you need to send the account and telephone number to the contact us form before you attempt to regsiter.

If customers neglect to follow this step registration will not be sucessful until they have done so. This ensures that only active TT customers are able to register on the forum, which reduces spam and increases the level of support we offer.

If the OP Follows the regsitration process in full this will be picked up and addressed in due course.


Regards

Mark
TalkTalk Online Community Department

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User reset
(member) Sat 01-Sep-12 11:52:35
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Re: talktalk members forum


[re: TALKTALK_SUPPORT] [link to this post]
 
In reply to a post by TALKTALK_SUPPORT:
Hi Spad,

If the OP Follows the regsitration process in full this will be picked up and addressed in due course.


Regards

Mark
TalkTalk Online Community Department


How many weeks would that be then?

Reset
ISP Representative TALKTALK_SUPPORT
(isp) Wed 05-Sep-12 12:04:05
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Re: talktalk members forum


[re: reset] [link to this post]
 
Hi Reset,


Validation usually occurs within 24-48 hours however at present the turnaround is 2 hours.


Regards

Mark
TalkTalk Online Community Department

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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