Success at last! Having started my first email to TT Tech Support on 09 August and 8 email exchanges and a phone call later on 30 August I replied:
Thanks & noted. I tried to register as you suggested. As I cannot access my last invoice I could not register. Please get someone to email it to me soonest.
On 29 Aug 2012 at 21:47, TalkTalk Business Technical Support wrote:
Thank you for contacting TalkTalk Business. Below is a summary of your request and our response.
Subject Your mailbox is nearing its quota limit
Response Via Email (XXXX) 29/08/2012 09.47 PM
Thank you for contacting the TalkTalk Business Technical Support team.
I would recommend registering to our new portal page to manage your account. We currently have no indication of how long a resolution for the My Talk talk Business [gotadsl.co.uk] page will be. The new portal has all the functionality of the old and more. This will work as soon as you register for it. To register please go to the following link and follow the registration process http://myaccount.talktalkbusiness.co.uk/.
Hope this helps
TalkTalk Business Technical Support Engineer.
The Support Q&A said: I have not received my invoice. How can I get a copy?
You can send your request by clicking here or by calling our Customer Service team on 0800 083 3003. We will send you a copy of the invoice as soon as we receive your request.
If your postal or email address has changed recently, please ensure that we have your correct details so that we can always deliver an invoice to you in the future.
I was then emailed and told I could not be sent my last invoice by email! So I phoned 0800 083 3003 and took option 3 then option 2 and spoke to a VERY helpful lady. 'Oh it's quicker if I do it over the phone.' A few security questions and bingo! I now have all the useful info and settings I set up in the Nildram days.
So if your MyAccount page or billing page has gone missing phone 0800 083 3003 >3 >2. I hope you get the same helpful person as I got,
But why, oh. why could they not have put a more useful message on my old my accounts page rather than telling me the information was unavailable.
Market 1 exchange: 565 residential 38 non-residential premises.