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Standard User samsonsky
(newbie) Mon 05-Nov-12 18:36:46
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Update


[link to this post]
 
Hi just had an email to update my router so installed it and at the end it said its up to date but then started Deletting my temporary internet files and download history just wanted to why it would do this if it was only an update ?
Administrator MrSaffron
(staff) Mon 05-Nov-12 23:47:33
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Re: Update


[re: samsonsky] [link to this post]
 
Sounds more like a trojan/virus email rather than an actual one from TalkTalk

TalkTalk can remotely upgrade routers with no input from the user at all, so sending an email to trigger this would be very unusual.

I would recommend checking with your anti virus software, and also a good Malware scanner, if you don't have one then MalwareBytes from
http://www.malwarebytes.org/lp/malware_lp/?gclid=COT...

Is a good start, scroll down to get the free version

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User samsonsky
(newbie) Mon 05-Nov-12 23:59:30
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Re: Update


[re: MrSaffron] [link to this post]
 
Hi know it was off talk talk because i phoned them to ask and it also took me to there site

the link it to me is this one below

http://help.talktalk.co.uk/app/answers/router-update


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Standard User XRaySpeX
(eat-sleep-adslguide) Tue 06-Nov-12 00:14:24
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Re: Update


[re: samsonsky] [link to this post]
 
Then it looks pukka.

It's a program that runs on your PC, rather than just a firmware code file. I guess it was just cleaning itself up a bit. Temp Internet Files don't matter and your Browsing History, if that's what you mean, is not that important.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User samsonsky
(newbie) Tue 06-Nov-12 00:16:56
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Re: Update


[re: XRaySpeX] [link to this post]
 
Ok thanks had me worried for a minute
Standard User woweebert
(fountain of knowledge) Tue 06-Nov-12 00:17:33
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Re: Update


[re: samsonsky] [link to this post]
 
In reply to a post by samsonsky:
Hi know it was off talk talk because i phoned them to ask and it also took me to there site

the link it to me is this one below

http://help.talktalk.co.uk/app/answers/router-update
means nothing when you phone talktalk up , really should post up on member forum to make sure
Standard User samsonsky
(newbie) Tue 06-Nov-12 00:18:54
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Re: Update


[re: woweebert] [link to this post]
 
Yes just posted on the member forums now
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