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Standard User BLOODUK
(fountain of knowledge) Mon 04-Feb-13 09:24:45
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Really awful internet


[link to this post]
 
This is not my internet but my mothers and it's [censored] awful. She went over to Talk Talk after having issue after issue with BT broadband yet for the most part the last few months were great with talk talk but not any more.

Everything was super smooth at first with a fast connection, 500-600k/s however I had a phone call that her internet was down, went to check and sure enough it was. Had a real nightmare getting through to customer support as I was unable to fix it my end, ended up speaking to an outsourced call which did not impress me. I was told there was a fault on the line and I may be charged if it was in the property, by next morning internet was up and great!

Another week goes by and things are once again playing up, speeds are ok yet sites are taking AGES to load up, sometimes they give up altogether. This is happening on any wireless internet device in the property. For example it will say Transferring Data from thinkbroadband, give it 5mins and it will appear, sometimes with missing images.

I've changed DNS, Wireless channel, Test Socket and it's the same. Not sure what to do?

I have A LOT of experience with isp's and internet issues but with this I've hit a wall frown

-


Tracing route to forums.overclockers.co.uk [91.151.218.11]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 18 ms 17 ms 18 ms host-92-20-192-1.as13285.net [92.20.192.1]
3 21 ms 19 ms 19 ms host-78-151-230-13.as13285.net [78.151.230.13]
4 20 ms 20 ms 20 ms host-78-151-230-4.as13285.net [78.151.230.4]
5 47 ms 23 ms 24 ms host-78-144-1-18.as13285.net [78.144.1.18]
6 21 ms 20 ms 20 ms xe-7-1-0.edge4.London2.Level3.net [212.187.192.1
13]
7 47 ms 29 ms 21 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
8 22 ms 21 ms 21 ms ae-59-114.csw1.London1.Level3.net [4.69.153.126]

9 44 ms 21 ms 21 ms ae-12-51.car2.London1.Level3.net [4.69.139.67]
10 22 ms 30 ms * gi25fx.L3.tcrb.SoV.Serverstream.net [212.187.160
.42]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * *

-

Tracing route to forum.netweather.tv [46.38.170.50]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 40 ms 17 ms 17 ms host-92-20-192-1.as13285.net [92.20.192.1]
3 19 ms 20 ms 20 ms host-78-151-230-13.as13285.net [78.151.230.13]
4 43 ms 20 ms 20 ms host-78-151-230-4.as13285.net [78.151.230.4]
5 22 ms 20 ms 20 ms host-78-144-1-10.as13285.net [78.144.1.10]
6 46 ms 20 ms 21 ms xe-7-1-0.edge4.London2.Level3.net [212.187.192.113]
7 140 ms 20 ms 21 ms ae-0-11.edge3.London2.Level3.net [4.69.200.125]
8 61 ms 180 ms 21 ms RACKSPACE-M.edge3.London2.Level3.net [195.50.91.210]
9 188 ms 22 ms 167 ms coreb-edge5.lon3.rackspace.net [164.177.137.40]
10 101 ms 24 ms 50 ms core3-coreb.lon3.rackspace.net [164.177.137.19]
11 52 ms 21 ms 22 ms aggr302a-core3.lon3.rackspace.net [92.52.76.81]
12 111 ms 23 ms 22 ms netweather.tv [46.38.170.50]

Trace complete.

-

Tracing route to www.google.co.uk [74.125.132.94]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms 192.168.1.1
2 18 ms 17 ms 18 ms host-92-20-192-1.as13285.net [92.20.192.1]
3 21 ms 50 ms 20 ms host-78-151-230-9.as13285.net [78.151.230.9]
4 21 ms 20 ms 20 ms 78.151.230.0
5 42 ms 25 ms 22 ms host-78-144-1-16.as13285.net [78.144.1.16]
6 20 ms 20 ms 45 ms host-78-144-0-162.as13285.net [78.144.0.162]
7 50 ms 21 ms 20 ms 72.14.216.34
8 29 ms 43 ms 24 ms 209.85.252.188
9 48 ms 21 ms 21 ms 209.85.253.196
10 51 ms 27 ms 27 ms 66.249.95.173
11 49 ms 26 ms 26 ms 209.85.251.231
12 * * * Request timed out.
13 78 ms 26 ms 27 ms wb-in-f94.1e100.net [74.125.132.94]

Trace complete.

-

Tracing route to www-intl.g.ebay.com [66.211.181.182]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 18 ms 17 ms 18 ms host-92-20-192-1.as13285.net [92.20.192.1]
3 20 ms 20 ms 19 ms host-78-151-230-9.as13285.net [78.151.230.9]
4 57 ms 21 ms 22 ms host-78-151-230-16.as13285.net [78.151.230.16]
5 52 ms 21 ms 20 ms host-78-144-1-38.as13285.net [78.144.1.38]
6 22 ms * 45 ms ae51.edge4.London2.Level3.net [212.187.192.117]
7 22 ms 20 ms 20 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
8 21 ms 21 ms 20 ms ae-58-113.csw1.London1.Level3.net [4.69.153.122]
9 55 ms 20 ms 21 ms ae-11-51.car1.London1.Level3.net [4.69.139.66]
10 22 ms 23 ms 21 ms sl-crs1-lon-.sprintlink.net [213.206.131.21]
11 120 ms 93 ms 92 ms sl-crs2-nyc-0-5-3-0.sprintlink.net [144.232.9.164]
12 144 ms 92 ms 91 ms 144.232.4.93
13 181 ms 96 ms 96 ms sl-crs4-nyc-0-3-5-0.sprintlink.net [144.232.7.122]
14 97 ms 97 ms 96 ms sl-crs2-dc-0-4-0-2.sprintlink.net [144.232.8.164]
15 127 ms 106 ms 107 ms 144.232.10.47
16 148 ms 127 ms 126 ms 144.232.5.210
17 127 ms 125 ms 126 ms sl-crs4-atl-0-3-0-0.sprintlink.net [144.232.5.115]
18 126 ms 127 ms 126 ms 144.232.11.227
19 150 ms 126 ms 126 ms 144.232.11.178
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 *

Edited by BLOODUK (Mon 04-Feb-13 09:38:00)

Standard User yarwell
(sensei) Mon 04-Feb-13 09:49:09
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Re: Really awful internet


[re: BLOODUK] [link to this post]
 
so you think it has a stable DSL link to the exchange but the TCP/IP routing is a bit potty ?

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User BLOODUK
(fountain of knowledge) Mon 04-Feb-13 09:51:52
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Re: Really awful internet


[re: yarwell] [link to this post]
 
In reply to a post by yarwell:
so you think it has a stable DSL link to the exchange but the TCP/IP routing is a bit potty ?


Could well be, it's obviously failing beyond the exchange frown

Download Speed: 6345 kbps (793.1 KB/sec ) Upload Speed: 859 kbps (107.4 KB/sec )

Perfect Speeds for this connection

Edited by BLOODUK (Mon 04-Feb-13 09:52:54)


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Standard User HTTP404
(learned) Mon 04-Feb-13 10:03:34
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Re: Really awful internet


[re: BLOODUK] [link to this post]
 
Any chance you live in the SE of England ??

TT seem to have some sort of on going network problem in that area.

Edited by HTTP404 (Mon 04-Feb-13 10:06:04)

Standard User BLOODUK
(fountain of knowledge) Mon 04-Feb-13 10:07:56
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Re: Really awful internet


[re: HTTP404] [link to this post]
 
In reply to a post by HTTP404:
Any chance you live in the SE of England ??

TT seem to have some sort of on going network problem in that area.


Correct

Just spoke to customer support, fully explained the issue using evidence provided

They are currently receiving a lot of customer complaints, talk talk having Server Issues

Thanks for your update as well smile
Standard User BLOODUK
(fountain of knowledge) Mon 04-Feb-13 14:21:43
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Re: Really awful internet


[re: BLOODUK] [link to this post]
 
Some customers are currently experiencing issues with browsing using their Broadband service in the South East and Northern Ireland areas - Resolved.

Only took them 2-3 days laugh, will see what it's like tonight smile
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