BB contracts are open-ended with a Min. Term. They can be terminated by either party with suitable notice, but cannot be terminated by the ISP without some concrete reason that you have in some way breached the contract or acted unlawfully or that they cannot continue to provide the Services.
12.3 We can suspend or end the Services (or both) immediately and without notice:
12.3.1 if you break any term or condition of this contract or make a material mis-statement in any details supplied to us;
12.3.2 if you fail to pay the Charges due for the Services within 30 days after we have written to you to tell you that your payment is overdue or your chosen payment method seems not to be valid;
12.3.3 if for reasons outside our control, we cannot continue to provide the Services;
12.3.4 if you use abusive or threatening behaviour while using the Services (including when talking to our Customer Service agents);
12.3.5 in accordance with condition 4.9;
12.3.6 if you are involved in the unlawful copying of content of any of the TV Services;
12.3.7 if you are a TV Services customer and you cease to be a Broadband Services customer for any reason;
12.3.9 our authorisations under the Communications Act 2003 are revoked.
You cannot resort to the Ombudsman Service w/out 1st lodging a formal complaint with the ISP.
EDIT: Write to them with a formal complaint & enquire under which clause of their T&Cs they are terminating.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Edited by XRaySpeX (Thu 21-Feb-13 15:48:57)