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Standard User mr_mojo
(knowledge is power) Sun 10-Mar-13 18:55:20
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FTTC install went wrong


[link to this post]
 
So, was meant to have fibre installed on Friday. Had an 8am - 1pm slot.

Internet went off at around 11am, no engineer appeared. Had to leave at 2 for a meeting.Came back at 4 but nothing, no phone calls/texts and no internet.

Have phoned them, was told that an openreach person would phone me back within 24 hours, hasn't happened.

Have tweeted them and tried to sign up for the members forum, but it says my account number and phone number aren't correct, so I am waiting to hear back from the forum people.

Any other ideas?
Standard User Chris___
(newbie) Mon 11-Mar-13 07:48:09
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Re: FTTC install went wrong *DELETED*


[re: mr_mojo] [link to this post]
 
I contacted them Wednesday, but heard nothing back yet.

Edited by Chris___ (Mon 11-Mar-13 07:52:12)

Standard User mr_mojo
(knowledge is power) Mon 11-Mar-13 20:40:01
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Re: FTTC install went wrong *DELETED*


[re: Chris___] [link to this post]
 
Well, I went to TalkTalk HQ in person today (I was in the area anyway) One of the managers for the CEOs office came down and met me and they have escalated it with openreach.

To be 'fair' to TT it was a total ballsup by Openreach (or likely a subcontractor). They had marked the job as complete without even attempting to come to my flat which is very shoddy.

Unfortunately, even being on the phone for 2 hours to them didn't help. Absolutely useless support -- I doubt it'd ever be sorted if I didn't go to them in person!


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