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Standard User Royle
(newbie) Sun 28-Apr-13 17:16:41
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Talktalk modem issue with iplayer please help


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Hi,
I really would appreciate help from anyone! I recently had a very old talktalk router replaced with a new Huawei HG523a wireless router. Since I have had this BBC iplayer will not work properly it is constantly buffering and the speech is impossible to listen to. With my old wireless router it was ok. A friend of mine suggested I try using a ethernet cable from router to tv to see if this made any difference. It didn't. I have contacted Talktalk and they don't want to know. Help please!!
Standard User CJT
(committed) Sun 28-Apr-13 18:40:08
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Re: Talktalk modem issue with iplayer please help


[re: Royle] [link to this post]
 
In reply to a post by Royle:
I have contacted Talktalk and they don't want to know. Help please!!

Hi there,

I sadly cannot advise what the cause or resolution maybe for this issue.. However what I wanted to suggest was... You said TalkTalk don't want to know, are you referring to the Call Centre? If so google TalkTalk members forum, and register with them.

If the official forum, and there are staff members on there who are very helpful.

I hope someone on here can help you out.

CJT.


On Talk Talk Essentials
ISP Representative TALKTALK_SUPPORT
(isp) Mon 29-Apr-13 16:59:28
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Re: Talktalk modem issue with iplayer please help


[re: Royle] [link to this post]
 
Hi Royal,

As CJT has advised if you register for the TalKTalk Members Forum we can provide full account and service support for any queries you may have.

Alternatively you may wish to tweet us @TalkTalkCare

Regards

Mark
TalkTalk Online Community Department

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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