get on over to talktalmembers.com and register.
Then ask one of the OCE's to look into whats going on.
You will get better support there than you would on the phone.
Current Line Status
Connection Speed 24575 Kbps 1019 Kbps
Line Attenuation 14.2 dB 5.5 dB
Noise Margin 1.2 dB 11.8 dB
Other ISP's used over the years: AOL Supanet Pipex Tiscali Eclipse Zen