Done a random test today and I found I was getting around 58mb download 20% less, so I called up TT asking for a simple reason why has this happened, the first Indian guy said we can not see any issues with your speed its all fine I asked to be put though to a manger which he did I explained the same issue again he said he would do a line test and call me back within 10 minutes.
30 minutes later he calls back and says the same [censored] there is no issue found your speed is fine, so I asked again ok no fault found which is what I expected but what is the REASON I have lost 15mb download since installation, I asked is there IP profiling or DLM for fibre he said NO there is no such thing in place for fibre once your connected that's it, so I asked again what is the REASON I have lost this speed again he said there is none, he then said I am 5 miles away from the exchanged this is causing the slowness I said I'm connected via the cabinet that's what FTTC is he then has the cheek to question me on my knowledge on ADSL, fibre, FTTC and everything trying to catch me out and basically said we don't care that your getting less speed your getting above the "estimated" speed and kept saying he can send an engineer at a cost! I was like what's an engineer going to do? He didn't say anything I asked who deals with your IP Profiling as this does exist he said no one does we don't have anyone that does this we can't control it and then started to talk fast so I could no speak saying some random [censored] and then hung up!
Edited by ashmo (Thu 13-Jun-13 14:22:04)