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Standard User steve_edinburgh
(newbie) Tue 18-Jun-13 10:16:45
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TalkTalk not Renewing Domain Names!


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Hi-

I originally signed up to toucansurf.com in 2007, who were taken over by Pipex a couple of years later, who in turn were swallowed up by TalkTalk. Website and email addresses are still all under the toucansurf.com domain. As of yesterday, trying to view a toucansurf.com web address or access webmail just gets you a Network Solutions renew domain name page! Talk talk have apparently not bothered to renew them, so everyone's websites are dark and we cannot access email. (Accessing email through outlook also doesn't work; not just webmail).

THe support people are idiots, and only interested in "validating my account" and such irrelevant garbage, and there seems to be no email address where you can email a competent person at talktalk (is there such a person) to get them to fix it?

Any ideas?

Steve in Edinburgh
Standard User ChilliBurger
(newbie) Tue 18-Jun-13 11:03:30
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Re: TalkTalk not Renewing Domain Names!


[re: steve_edinburgh] [link to this post]
 
The only way to get anything sensible out of TalkTalk is via their member forums www.talktalkmembers.com. There are some people on there who even know what they are talking about.
Standard User professor973
(committed) Tue 18-Jun-13 11:12:06
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Re: TalkTalk not Renewing Domain Names!


[re: steve_edinburgh] [link to this post]
 
I have suffered Toucansurf in my broadband travels. The blighters renewed a 12 month contract three months after I left. The chance of any residue still clinging is yet another reason to avoid TalkTalk in my book, though to some, they are the bees knees.

The difference between genius and stupidity is; genius has its limits.
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Standard User Futaura
(committed) Tue 18-Jun-13 17:57:02
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Re: TalkTalk not Renewing Domain Names!


[re: steve_edinburgh] [link to this post]
 
It is working now, right? The domain was apparently updated yesterday, and has been renewed for another two years. Although the situation should have been avoided, at least TalkTalk fixed it very quickly.
Standard User Myth
(committed) Tue 18-Jun-13 23:41:37
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Re: TalkTalk not Renewing Domain Names!


[re: professor973] [link to this post]
 
In reply to a post by professor973:
I have suffered Toucansurf in my broadband travels. The blighters renewed a 12 month contract three months after I left. The chance of any residue still clinging is yet another reason to avoid TalkTalk in my book, though to some, they are the bees knees.


useful as ever wink

thank you for my evening chuckle

In theory, theory and practice are identical.....in practice they aren't!
Standard User professor973
(committed) Wed 19-Jun-13 08:39:02
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Re: TalkTalk not Renewing Domain Names! *DELETED*


[re: Myth] [link to this post]
 
Post deleted by MrSaffron
Administrator MrSaffron
(staff) Wed 19-Jun-13 10:53:06
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Re: TalkTalk not Renewing Domain Names! *DELETED*


[re: professor973] [link to this post]
 
Debating of the issues is fine, but personal attacks and abuse language are not tolerated, hence removal of post.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Myth
(committed) Wed 19-Jun-13 16:16:04
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Re: TalkTalk not Renewing Domain Names! *DELETED*


[re: MrSaffron] [link to this post]
 
sorry, my fault for baiting him. will stop now smile

In theory, theory and practice are identical.....in practice they aren't!
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