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Standard User barker04
(regular) Mon 16-Sep-13 21:11:50
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Picking install date for new line


[link to this post]
 
According to the talktalk support online chat if i order a new phone line i can pick the install date.

Has anyone on here done this recently and is this correct? I ask as apparently you cannot pick the install date with sky...
Standard User baby_frogmella
(experienced) Tue 17-Sep-13 08:21:28
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Re: Picking install date for new line


[re: barker04] [link to this post]
 
I know someone who recently managed to choose an install date for a new line on TalkTalk Business so no reason why the same can't be done for their residential service.

TalkTalk Plus LLU ADSL2+ 18383/1020 kbps
Pioneer Kuro 428XD ISF'd
iPhone 4S 16gb
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Standard User brandscill
(regular) Tue 24-Sep-13 15:34:50
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Re: Picking install date for new line


[re: baby_frogmella] [link to this post]
 
This is true but beware. They've failed to turn up twice now to install my brothers broadband and we're not waiting 10 working days for a response from the CEO team as every other level of support cannot help.

9 weeks and counting since he ordered!


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Standard User pistolpete1980
(newbie) Wed 25-Sep-13 12:57:20
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Re: Picking install date for new line


[re: brandscill] [link to this post]
 
The installation date for an appointed order is determined by the availability of Openreach engineering workforce in your location at the time.
As for attendance on the day, this also is a dependency on the engineer, or alternatively the quality of the data passed to Openreach during the sales process (i.e. correct address).
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