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Standard User noon
(regular) Fri 11-Oct-13 15:50:08
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Disconnection problem


[link to this post]
 
Hi

I am trying to help my father-in-law (in his eighties) who has been disconnected by TalkTalk. They say that he asked to cancel or transfer his contract, which is just not true.

Do any helpful TalkTalk employees monitor this forum? Or failing that does anyone have contact information for the CEO's office (other than the postal address on the web)?

This is causing my parents-in-law immense stress and taking up several hours per day and all of their emotional energy.
They have no phone and no access to email and so are trying to deal with TalkTalk using a mobile - they do not have reliable mobile coverage in some parts of their house.
They have had their phone number for 55 years and yet have been told by TalkTalk that the number is now in the pool and could be reallocated.
They spend hours each day writing letters, trying to make phone calls to TalkTalk, and worrying that the problem is not being resolved.

Thanks for any useful information

Nick
Standard User brandscill
(member) Fri 11-Oct-13 19:08:07
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Re: Disconnection problem


[re: noon] [link to this post]
 
Your best bet is to do 2 things

post on http://community.talktalk.co.uk and contact their twitter team. https://twitter.com/TalkTalkCare

You can also try their live chat option http://www.talktalk.co.uk/contactus/ I have had better luck here than with their phone lines.

Twitter team and forum are best bets though
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 11-Oct-13 19:54:12
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Re: Disconnection problem


[re: noon] [link to this post]
 
Whose bright idea was it to take their phone away from BT? Not fair to put them to such risk just to save a few coppers!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC


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Standard User noon
(regular) Fri 11-Oct-13 22:32:20
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Re: Disconnection problem


[re: XRaySpeX] [link to this post]
 
Haha. It was theirs a few years ago. Against my advice!

Nick
Standard User noon
(member) Fri 11-Oct-13 22:33:10
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Re: Disconnection problem


[re: brandscill] [link to this post]
 
Thanks for this - sounds very useful. I'll get on to them.

Nick
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