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Standard User cornishweb
(regular) Fri 29-Nov-13 11:39:13
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Complaint


[link to this post]
 
Hi anyone from Talk Talk come on here i need to talk to someone in UK about my daughters phone and internet, its been down for a week and when you call her phone it goes to someone else on BT and Talk Talk knew they had a fault, and now say there going to charge £50 to fix it, her phone and internet was working fine then just went off.

If anyone can give me a number for them in UK that would be great.

Or is there somewhere i can complain about them ?

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Edited by cornishweb (Fri 29-Nov-13 11:40:18)

Standard User XRaySpeX
(eat-sleep-adslguide) Fri 29-Nov-13 14:56:31
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Re: Complaint


[re: cornishweb] [link to this post]
 
You need to lodge a formal complaint with them 1st before you can take it outside: How do I make a complaint?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User cornishweb
(regular) Fri 29-Nov-13 15:08:25
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Re: Complaint


[re: XRaySpeX] [link to this post]
 
Hi yes my daughter as done this. but still no joy.

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Standard User XRaySpeX
(eat-sleep-adslguide) Fri 29-Nov-13 15:16:26
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Re: Complaint


[re: cornishweb] [link to this post]
 
If that has been over 8 weeks you can:
If you are still not satisfied after speaking with the CEO's office, you can ask the telecommunications ombudsman, Ombudsman Service: Communications to independently review your complaint.

Web: www.ombudsman-services.org/communications.html

Phone: 0845 050 1614

Textphone: 0845 051 1513

Email: enquiries@os-communications.org


1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User cornishweb
(regular) Fri 29-Nov-13 15:18:10
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Re: Complaint


[re: XRaySpeX] [link to this post]
 
Thanks smile

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Standard User aquiss
(fountain of knowledge) Fri 29-Nov-13 15:59:56
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Re: Complaint


[re: cornishweb] [link to this post]
 
If the fault is outside your daughters property, how are they justifying a £50.00 charge?

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User cornishweb
(regular) Fri 29-Nov-13 16:04:45
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Re: Complaint


[re: aquiss] [link to this post]
 
That's what i would like to know, loads of Talk Talk customers had a problem for over a week, now say its a fault at the house ?

When they first had it installed they had no internet, so i give them an old Talk Talk router and worked great, but when the engineer come out he could not get any other to work except the one i give them, so proves how useless they are.

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Standard User XRaySpeX
(eat-sleep-adslguide) Fri 29-Nov-13 21:42:17
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Re: Complaint


[re: cornishweb] [link to this post]
 
In reply to a post by cornishweb:
now say its a fault at the house ?
How is it possible that an internal fault redirects an incoming call to her # to somebody else? Is her socket wired into another house? No, they are talking bs.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User cornishweb
(regular) Fri 29-Nov-13 21:45:12
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Re: Complaint


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by cornishweb:
now say its a fault at the house ?
How is it possible that an internal fault redirects an incoming call to her # to somebody else? Is her socket wired into another house? No, they are talking bs.


I know how can it go to a BT customers line ? they have messed up and don't want to admit it.

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Standard User KelvinBridge
(newbie) Sat 30-Nov-13 14:12:07
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Re: Complaint


[re: XRaySpeX] [link to this post]
 
Wasn't it the case a number of years ago that you could dial your own number and ''talk to your self'' to check the line , now it says that to check ''this'' your number'' for messages, you should dial 1571?

How can a call go ''down a wire to a specific number'' then end up at another ''wire'' at a different number??

Is the number in the same area with the same dialing code, or miles and miles away ??

Has she tried dialing 17070 to check her number [ where a voice reads out your actual number] then pressing 1 for ring back , which will cause her phone to ring, which is checking the route of the line back to that number !

Edited by KelvinBridge (Sat 30-Nov-13 14:17:12)

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