User comments on ISPs
  >> TalkTalk Broadband


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User Mike_Williams
(committed) Wed 08-Jan-14 08:55:51
Print Post

Tiscali email dead


[link to this post]
 
Customer was having issues with his tiscali email.
Contacted TalkTalk and they could not help, even suggested he contact M$, but fortunately gave him a dud number.

Surprise #1
Logged into webmail as {UserName}@tiscali.co.uk to confirm account details correct.
First page said "Welcome philip.dexter1@btopenworld.com"
Who the heck is Philp Dexter"? Not my customer ! Not even a tiscali email address !
Fixed this, then...

Surprise #2
Mail sent to {UserName}@tiscali.co.uk bounces with a message :-

The following message to <mshill926@ymail.com> was undeliverable.
The reason for the problem:
5.3.0 - Other mail system problem 554-"delivery error: dd This user doesn't have a ymail.com account (mshill926@ymail.com) [-5] - mta1483.mail.bf1.yahoo.com"

How the heck is mail to my customer's tiscali email address being routed to mshill926@ymail.com ????
Looking at the headers of the bounced message only shows servers in as *.opaltelecom.net, which is TalkTalk's business brand.

Regards
Mike Williams

Info :-
Line: Length 250 metres
Modem router: Buffalo wbmr-hp-g300h + LinkSys wg54g both running dd-wrt firmware
IP Profile = Down 19418 kbps Up 1019 kbps

2012: EE WBC 20Mbps Down: 22010 kbps Up: 1019 kbps
2003: Demon ADSLMax 8Mbps Down: 8128 kbps Up: 448 kbps
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 08-Jan-14 12:22:19
Print Post

Tiscali eMail Alive Here


[re: Mike_Williams] [link to this post]
 
2 x my Tiscali mailboxes work with POP3, SMTP, Webmail send & receive.

Must be something wrong with your client's mailbox.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User Mike_Williams
(committed) Wed 08-Jan-14 12:26:55
Print Post

Re: Tiscali eMail Alive Here


[re: XRaySpeX] [link to this post]
 
Thanks for checking.

I suspected as much. He was on the phone to TT for hours and has got nowhere,
Obviously this issue is not on any "script".

When I left him last night he was resolved to leave TT.
The only problem I could predict was that when they try to send the MAC to his tiscali email address it will go into the bit bucket in the cloud.

Regards
Mike Williams

Info :-
Line: Length 250 metres
Modem router: Buffalo wbmr-hp-g300h + LinkSys wg54g both running dd-wrt firmware
IP Profile = Down 19418 kbps Up 1019 kbps

2012: EE WBC 20Mbps Down: 22010 kbps Up: 1019 kbps
2003: Demon ADSLMax 8Mbps Down: 8128 kbps Up: 448 kbps


Register (or login) on our website and you will not see this ad.

Standard User XRaySpeX
(eat-sleep-adslguide) Wed 08-Jan-14 12:36:32
Print Post

Re: Tiscali eMail Alive Here


[re: Mike_Williams] [link to this post]
 
In reply to a post by Mike_Williams:
The only problem I could predict was that when they try to send the MAC to his tiscali email address
Doesn't he have a TT mailbox to go with his TT BB? Tiscali mailboxes predated BB and are never (yet) purged.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User Mike_Williams
(committed) Wed 08-Jan-14 12:42:18
Print Post

Re: Tiscali eMail Alive Here


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by Mike_Williams:
The only problem I could predict was that when they try to send the MAC to his tiscali email address
Doesn't he have a TT mailbox to go with his TT BB? Tiscali mailboxes predated BB and are never (yet) purged.
Not sure whether he has TT mailbox as he is a migrated Tiscali user. I will have to cross that bridge when I need to with him.

PS: Should have said earlier, that I suspected the email issue was isolated to him, otherwise there would have been a flood of complaints from other users.

Regards
Mike Williams

Info :-
Line: Length 250 metres
Modem router: Buffalo wbmr-hp-g300h + LinkSys wg54g both running dd-wrt firmware
IP Profile = Down 19418 kbps Up 1019 kbps

2012: EE WBC 20Mbps Down: 22010 kbps Up: 1019 kbps
2003: Demon ADSLMax 8Mbps Down: 8128 kbps Up: 448 kbps
Standard User gerarda
(newbie) Thu 09-Jan-14 08:49:00
Print Post

Re: Tiscali eMail Alive Here


[re: Mike_Williams] [link to this post]
 
They may not be alive for long. I was with talktalk after they had taken over tiscali, who had taken over pipex, who had taken over toucan. I left talktalk after they surcharged me for sending a paper statement because my email address was no longer live. The email address was a toucan one which they had ceased without telling me.
  Print Thread

Jump to