Does anyone know if it's still possible to phone the Retentions people and if so what's the number?
My contract comes up for renewal next Thursday and I want to see if I can either stay as I am or maybe get a little more knocked off my tariff.
I've tried 0870-087-8038 and 0870-444-1820 but the system has changed now and where you used to get various options e.g 'Thinking of leaving TalkTalk' to get through to Retentions you now have to tell the system what you want and in theory you get put through to the right department. I tried saying 'Thinking of Leaving' and got put through to Sales and somebody from England told me my tariff was no longer available and then launched into trying to sign me up to a tv package at a miles higher price. I just had a row with him after he wouldn't listen to me and just kept the sales pitch up so it was just a waste of time.
I've looked on the Talkalk forums and they don't appear to give numbers out for Retentions anymore and refer people to a web link where you can have a live chat with an agent. Whether it's a Retentions agent I have no idea but in any case I'd prefer a telecon with someone as I'm more persuasive that way.
Any help appreciated.