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Standard User Tantalus
(learned) Sun 27-Jul-14 11:16:11
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TalkTalk broadband outage


[link to this post]
 
My partner has had no TalkTalk broadband connection since yesterday afternoon (July 26). I went on the downdetector.uk website and found that TalkTalk is down all over the country, so I informed him (I'm in Sussex and not affected by this problem). Thank goodness for downdetector. I cannot think why TalkTalk cannot put up an announcement on its website.
I have left a comment on its website but it was difficult because it assumed you wanted information about a product or had a problem with your computer. There was nowhere for people to report outages.
He did manage to get through on one of the help phone lines finally and was told TalkTalk was going to work on the problem this evening. Let's hope they resolve it as many people must be badly affected.
Standard User BatBoy
(legend) Sun 27-Jul-14 11:28:43
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Re: TalkTalk broadband outage


[re: Tantalus] [link to this post]
 
If TT is down all over the country, how come you're not affected in Sussex?


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Standard User trolleybus
(committed) Sun 27-Jul-14 13:01:54
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Re: TalkTalk broadband outage


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
If TT is down all over the country, how come you're not affected in Sussex?


Well, I would say he is a customer of another ISP.

I wasn't aware of the downtime site; must investigate.


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Administrator MrSaffron
(staff) Sun 27-Jul-14 14:08:26
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Re: TalkTalk broadband outage


[re: trolleybus] [link to this post]
 
Did a quick peek on twitter and no obvious sign of a nationwide outage for four million people

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Jez_
(newbie) Sun 27-Jul-14 14:50:21
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Re: TalkTalk broadband outage


[re: MrSaffron] [link to this post]
 
There has been no talktalk outage in either Oxfordshire (myself), Berkshire (Brother), or Buckinghamshire (friends).
Standard User Rhole
(newbie) Sun 27-Jul-14 20:21:51
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Re: TalkTalk broadband outage


[re: Jez_] [link to this post]
 
I was online gaming to a server in Canada on my TalkTalk connection from South Yorkshire from 7pm until gone 2am last night. Rock solid for me.

Edited by Rhole (Sun 27-Jul-14 20:22:37)

Standard User Computerman142
(regular) Sun 27-Jul-14 21:15:32
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Re: TalkTalk broadband outage


[re: MrSaffron] [link to this post]
 
All good here too in Selby

http://www.speedtest.net/my-result/2859828308
My best ever result- upload is more than it should be. but more the better. Also ping is a bit high

MYSEL

TalkTalk 40/2 FTTC - Currently getting 25Mbps on an interleaved FTTC line, was 26.5Mbps.
Standard User Tantalus
(learned) Mon 28-Jul-14 20:16:29
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Re: TalkTalk broadband outage


[re: BatBoy] [link to this post]
 
Use BT in Sussex.
ISP Representative TALKTALK_SUPPORT
(isp) Tue 29-Jul-14 11:55:50
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Re: TalkTalk broadband outage


[re: Tantalus] [link to this post]
 
HI,

All Known outages are shown on our Sevice Announcements Page. Any customers who think they may be affected by an outage can run a check on our Service Centre, which will report any exchange issues in your area.

As Andrew has pointed out we do also tweet about known outages and notifications are posted on the TalkTalk Community to ensure maximum visibilty of any such issues.

Cheers

Mark
Online Community Department
TalkTalk

TalkTalk, Online Community
www.talktalkmembers.co.uk/forums
"The information contained within these posts is provided by TalkTalk
to assist in the resolution of any queries our customers may have. Should you
have a specific request for information please do not hesitate to contact me."
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Myth
(committed) Wed 30-Jul-14 12:53:09
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Re: TalkTalk broadband outage


[re: Tantalus] [link to this post]
 
the downdetector page showed a peak of 13 "complaints" within a 15 minute period, with a likely average of 6 per 15 minutes.

That there was a hump between 5pm and 9pm probably speaks more to when people come home from work than a generalized outage.

Had no issues here in MK.

In theory, theory and practice are identical.....in practice they aren't!
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