An original Nildram customer but obviously find myself on TalkTalk's books. Wanted FTTC and placed an order on 6 SEP. Told I had to be converted to the business division first. Job done 19 SEP although that meant my fixed IP changed.
Ordered FTTC on the 19 SEP with an installation date of 29 SEP. With no show of OR engineered rang TalkTalk to discover they had no record of my order on their system even though I had an order acknowledgement!
Re-ordered FTTC on the 29 SEP with an installation date of 6 OCT. Another no show. Rang TalkTalk to be informed that the OR engineer was too busy to attend in the appointment slot. TalkTalk were unable to offer a new installation date there and then but I would be advised in due course when that would be.
When asked about compensation for the "lost order" and no shows was told that compensation or a good will payment could not be given.
Meanwhile the master socket with inbuilt filter failed. Was advised to connect to the hidden socket but had to buy an ADSL filter to do so. While this restored the internet connection it meant that the extension phone sockets no longer had a service. Was advised that it would cost £130 to replace the master socket but as FTTC was being installed in a few days later, that task would be free.
But of course the FTTC was not installed on the due date and so we still have extension phones that can't be used.
Now the business premises next door to us ordered FTTC from Zen 11 days ago; it went live yesterday. Inclined to run with Zen myself except it seems I am in contract with TalkTalk for a year because of my recent forced switch from domestic to business usage.
So if you are considering using TalkTalk for your internet and phone needs just take heed of what has happened to me with no light at the end of the tunnel.