Are they as bad as people say? In a word, no!
It's only if things go bad for the vocal minority of customers, that it can seem talktalk are terrible. I've been with them 5 years or so now, never had to use support and don't care if the support side isn't home grown like other smaller expensive ISPS. the service just works so I've never needed to call about anything major.
Their is a support forum you can go to also, that's less hassle than calling if you have a problem and can access the internet by other means. I'm getting fibre activated tomorrow myself, hope things go smoothly...
Edited by Fenris (Tue 18-Nov-14 20:17:22)