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Standard User Xplosion
(member) Sat 06-Dec-14 19:09:06
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Is my phone line dead early?


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Supposed to be switching from TalkTalk Fibre to BT Infinity on Monday 8th, everything with regards to BT has gone according to plan so far - they confirmed we can keep our current number, Home Hub 5 is with us etc.

However... Today we were told by a relative that they could not reach our landline number. Naturally we checked if we could make calls, and although we have a dial tone, we are getting a busy tone as soon as we try and dial a number.

We have tried an old BT wired phone as well as our Panasonic cordless phones, both with the same result.

We have tried the test socket, no difference.

I tried calling my mobile phone as well as 1471 and 1571, all resulted in a busy tone.

Can anyone help in shedding some light on the situation?

TalkTalk Plus TV with Fibre Large
Administrator MrSaffron
(staff) Sat 06-Dec-14 19:13:01
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Re: Is my phone line dead early?


[re: Xplosion] [link to this post]
 
What does 17070 offer you?

Sounds like talktalk have turned off things st their end and physical changes will hapen on Monday

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Xplosion
(member) Sat 06-Dec-14 19:34:02
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Re: Is my phone line dead early?


[re: MrSaffron] [link to this post]
 
17070 gave a number that wasn't ours. Tried a ringback test, which was successful. I guess TalkTalk just have their knickers in a TwistTwist and Openreach will switch us over to BT on Monday.

TalkTalk Plus TV with Fibre Large


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Standard User Oliver341
(eat-sleep-adslguide) Sat 06-Dec-14 19:41:01
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Re: Is my phone line dead early?


[re: Xplosion] [link to this post]
 
In reply to a post by Xplosion:
17070 gave a number that wasn't ours. Tried a ringback test, which was successful. I guess TalkTalk just have their knickers in a TwistTwist and Openreach will switch us over to BT on Monday.

Since TalkTalk doesn't have a ringback test on 17070, it would suggest Openreach physically moved you over to WLR3 already.

Oliver.
Standard User uno
(knowledge is power) Sat 06-Dec-14 19:42:48
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Re: Is my phone line dead early?


[re: Oliver341] [link to this post]
 
Although with a wrong number, might be coincidental and a fault (crossed line).

Matt

uno Broadband
t: 0800 520 0345
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Standard User Oliver341
(eat-sleep-adslguide) Sat 06-Dec-14 19:48:21
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Re: Is my phone line dead early?


[re: uno] [link to this post]
 
In reply to a post by uno:
Although with a wrong number, might be coincidental and a fault (crossed line).

Could this be like a PAC situation, where a temporary number is assigned on WLR3 until migration day and the port-in request completes?

Oliver.
Standard User uno
(knowledge is power) Sat 06-Dec-14 20:04:43
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Re: Is my phone line dead early?


[re: Oliver341] [link to this post]
 
It's certainly possible... just not something you'd normally see.

Mobiles are a little different in that they are on different SIMs, whereas when porting a land line, one takes the place of the other on the switch date as they are usually over the same copper unlike a SIM which would change during a port.

Matt

uno Broadband
t: 0800 520 0345
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
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