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Standard User acpsd775
(experienced) Wed 20-May-15 16:53:57
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talktalk price increases service kinda reduced advice


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Hi all after a little advice

Just had an email from talktalk telling my my plus package will be going up from the 23rd of june and that they are removing 0845 and 0870 numbers from my inclusive landline calls, Would i be able to use this as get out clause the only reason i have a landline even pligged in is for making out going calls to 0845/0870. The broadband is really only used for my media server because of the upload speed and then the TT TV which i just have on the basic plus tarrif of 7 sky channels , i use virgin media as my main broadband connection so if need be id just move my media server over to that and put up with half the upload speed,

its not that i exactly mind paying for the second service as i dont but at the same time there asking for more money and taking the only service away i actually use landline (besides broadband delivery ) for so if i can get away ill just have the landline moved over to virgin with the broadband

Thanks for any advice Ash

<a href="http://www.thinkbroadband.com/speedtest/results.html?id=1401016123497593455"><img alt="My Broadband Speed Test" src="http://www.thinkbroadband.com/speedtest/button/1401016123497593455-mini.png" /></a>
Standard User David_W
(fountain of knowledge) Wed 20-May-15 17:33:13
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Re: talktalk price increases service kinda reduced advice


[re: acpsd775] [link to this post]
 
It depends on the contract as to whether you will have the right of termination. Often, termination within minimum contract period is dependent on showing actual detriment from the variation of terms. The price rise might be enough to trigger the right of termination, though if not then you might need to show that your call costs will rise from the exclusion of 0845 and 0870 calls.

Because of the new rules about the costs for consumers calling businesses, most businesses now offer 03 or, in some cases, free numbers. In many cases, businesses now publish 03 or a free number as their only number. You might find, as I did, that I had stopped calling 0845 and 0870 numbers.

Standard User Adrianuk
(newbie) Wed 20-May-15 20:44:28
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Re: talktalk price increases service kinda reduced advice


[re: acpsd775] [link to this post]
 
If you ring and give notice within 30 days of receiving your notification email they will let you leave without penalty.

I just did it, though I am on the SimplyBroadband plan rather than Plus TV - don't see why it would be any different though.


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Standard User acpsd775
(experienced) Wed 20-May-15 21:35:03
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Re: talktalk price increases service kinda reduced advice


[re: Adrianuk] [link to this post]
 
thanks both for the reply's might be worth a ring then,

Adrianuk
which options did you select on the phone system and roughly what did you say, im guessing it was a case of telling them your dissatisfaction with the price increase, but some pointers wouldn't go amiss i always seam to bodge these things up lol

Ash

<a href="http://www.thinkbroadband.com/speedtest/results.html?id=1401016123497593455"><img alt="My Broadband Speed Test" src="http://www.thinkbroadband.com/speedtest/button/1401016123497593455-mini.png" /></a>
Standard User Spud2003
(fountain of knowledge) Thu 21-May-15 04:20:46
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Re: talktalk price increases service kinda reduced advice


[re: acpsd775] [link to this post]
 
My e-mail from TalkTalk ended with this -

It's important to us that you keep getting the best value possible by being on the right package. If you'd like to change or cancel anything without charge or penalty, you'll need to call us on 0870 444 1820 within 30 days of receiving this email.


So they were quite open about the possibility of leaving.

I rang them up and confirmed I was going to leave given the price rise e-mail, asking them to make a note on my account stating as such. The heavily accented(bit hard to understand) South African CS rep then stated that they were going to put a cease on my line - so then I had to start explicitly explaining that I just wanted a note made of the call and that any future migrating ISP would take care of taking over the line.

I also had an online chat with TT CS and asked an OCE on the forums to confirm I would leave penalty free - they said I would. Despite that about a week later TT sent me a letter stating that I could owe £300 if I left, so I complained via e-mail to TT CS and they said it was a mistake and I could leave penalty free. I migrated out on the 18th May without a problem.

It wasn't hard to leave but make sure the foreign TT CS reps you deal with actually understand exactly what you're asking for and why, in my case I got written confirmation to backup my initial telephone call because I wasn't 100% happy with the response I got from the foreign call centre.
Standard User David_W
(fountain of knowledge) Thu 21-May-15 07:35:20
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Re: talktalk price increases service kinda reduced advice


[re: acpsd775] [link to this post]
 
Spud's advice is well put:

In reply to a post by Spud2003:
I rang them up and confirmed I was going to leave given the price rise e-mail, asking them to make a note on my account stating as such. The heavily accented(bit hard to understand) South African CS rep then stated that they were going to put a cease on my line - so then I had to start explicitly explaining that I just wanted a note made of the call and that any future migrating ISP would take care of taking over the line.


You need to be clear whether you want the line ceased, or whether you want to leave penalty free but will leave by migrating the line to another provider (or porting the phone number to another provider but having the physical line ceased). If you aren't explicit, you might find the line is ceased with the loss of the number even if that is not what you want.


It is also worth following Spud's advice to ask for written confirmation of what will be done and that you are leaving penalty free.

Edited by David_W (Thu 21-May-15 08:22:33)

Standard User Spud2003
(fountain of knowledge) Thu 21-May-15 07:52:47
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Re: talktalk price increases service kinda reduced advice


[re: David_W] [link to this post]
 
Do you have your Adrians and Spuds confused? tongue
Standard User David_W
(fountain of knowledge) Thu 21-May-15 08:21:23
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Re: talktalk price increases service kinda reduced advice


[re: Spud2003] [link to this post]
 
In reply to a post by Spud2003:
Do you have your Adrians and Spuds confused? tongue
I did. confusedblush

I'll fix it.

Standard User acpsd775
(experienced) Thu 21-May-15 09:57:48
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Re: talktalk price increases service kinda reduced advice


[re: Spud2003] [link to this post]
 
thanks very much for the sound advice will give that a try

not that fussed about migrating to another as i say already have virgin so they can just cease the line if they please, just have to have my fingers crossed on the rumoured faster upload speeds on virgins top BB package lol, couple of friends use my media server so can max the 20meg upload out on VDSL quite easy, but i guess will be saving £34 a month if i can leave

Ash

<a href="http://www.thinkbroadband.com/speedtest/results.html?id=1401016123497593455"><img alt="My Broadband Speed Test" src="http://www.thinkbroadband.com/speedtest/button/1401016123497593455-mini.png" /></a>
Standard User broadband66
(fountain of knowledge) Thu 21-May-15 11:25:13
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Re: talktalk price increases service kinda reduced advice


[re: acpsd775] [link to this post]
 
If you don't require the broadband and don't migrate then your broadband will be ceased and there may be a charge for the cease. Usually around the £30 - £35 mark. Cost of engineer unattaching the wires (or similar).

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
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