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Standard User tthom
(committed) Wed 12-Aug-15 10:06:19
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Joined talk talk, bad choice


[link to this post]
 
Hi,

I just went live yesterday and the speeds were matching what I was getting at BT but as soon as peak time hit the speeds went to as low as 5meg when I am sync'd at 63meg.. whilst I understand to expect speed drops during peak hours this is shocking for what I pay for..

I have tried turning the router off to no avail and tried all the other troubleshooting guides but I know its congestion!!

I am on the Drumchapel (WSDRU) Exchange

Speedtests - http://www.speedtest.net/result/4574960049.png

http://www.speedtest.net/result/4574961660.png
http://www.speedtest.net/result/4574964022.png

Broadband Providers since 2005 Aol/O2/Virgin Media(Cable)/BE/BT/BT-INFINITY
[img]http://www.speedtest.net/result/3798886040.png[/img]
Administrator MrSaffron
(staff) Wed 12-Aug-15 11:10:48
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Re: Joined talk talk, bad choice


[re: tthom] [link to this post]
 
Tried other tests to ensure its not the douglas server rather than the service?

Or outs http://www.thinkbroadband.com/speedtest.html which has lots of spare capacity

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User tthom
(committed) Wed 12-Aug-15 11:13:53
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Re: Joined talk talk, bad choice


[re: MrSaffron] [link to this post]
 
Yes tried a few others as well as TBB and that peaked at 26 then fell away..

I also have a server in France and it was only getting 400kbs

Broadband Providers since 2005 Aol/O2/Virgin Media(Cable)/BE/BT/BT-INFINITY
[img]http://www.speedtest.net/result/3798886040.png[/img]


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Standard User abductedcraig
(newbie) Wed 12-Aug-15 14:37:09
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Re: Joined talk talk, bad choice


[re: MrSaffron] [link to this post]
 
TalkTalk in Sunny Drumchapel = Congestion.

I found Virgin Media had no congestion in the area.

But TalkTalk was for sure the worst ISP in the Drum!

Plusnet Unlimited Fibre Extra
smile
Standard User tthom
(committed) Wed 12-Aug-15 16:54:29
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Re: Joined talk talk, bad choice


[re: abductedcraig] [link to this post]
 
How did you get out of contract or did you live with it until you could move?

Broadband Providers since 2005 Aol/O2/Virgin Media(Cable)/BE/BT/BT-INFINITY
[img]http://www.speedtest.net/result/3798886040.png[/img]
Standard User Spud2003
(fountain of knowledge) Wed 12-Aug-15 17:43:57
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Re: Joined talk talk, bad choice


[re: tthom] [link to this post]
 
Think you'll probably have to wait until they have a mid-contract price rise and give you the 30 day penalty free window to move - that's how I left.

EDIT:

You could try complaining about congestion on the TalkTalk forums, their staff will probably reply and state whether they are going to do anything.

Edited by Spud2003 (Wed 12-Aug-15 17:45:28)

Standard User tthom
(committed) Wed 12-Aug-15 17:49:52
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Re: Joined talk talk, bad choice


[re: Spud2003] [link to this post]
 
You know I was thinking about doing that when the price rises come but wasn't sure if there was a minimum amount of months I had to be with talktalk before it applied?

Broadband Providers since 2005 Aol/O2/Virgin Media(Cable)/BE/BT/BT-INFINITY
[img]http://www.speedtest.net/result/3798886040.png[/img]
Standard User Oliver341
(eat-sleep-adslguide) Wed 12-Aug-15 18:50:13
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Re: Joined talk talk, bad choice


[re: tthom] [link to this post]
 
In reply to a post by tthom:
You know I was thinking about doing that when the price rises come but wasn't sure if there was a minimum amount of months I had to be with talktalk before it applied?

A price rise allows you to leave penalty free regardless of how long you are into your minimum term.

Oliver.
Standard User tthom
(committed) Wed 12-Aug-15 19:13:45
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Re: Joined talk talk, bad choice


[re: Oliver341] [link to this post]
 
Really? Thanks for the information

Broadband Providers since 2005 Aol/O2/Virgin Media(Cable)/BE/BT/BT-INFINITY
[img]http://www.speedtest.net/result/3798886040.png[/img]
Standard User Oliver341
(eat-sleep-adslguide) Wed 12-Aug-15 19:16:44
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Re: Joined talk talk, bad choice


[re: tthom] [link to this post]
 
In reply to a post by tthom:
Really? Thanks for the information

The only exception is if you are told, at the time you took out the contract, that a price rise was imminent. Things like:

Line rental: £15.99*

* £16.99 from 1 October 2015

Oliver.
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