The group said it was making the move in “recognition of the unavoidable uncertainty” customers faced
An upgrade will be available to all customers – even those unaffected by the hack – from December 1.
If you’re a customer, you will be able to add one of the following to your existing services with the group: TV content including movies, kids entertainment and sports; a mobile SIM with a monthly allowance of free texts, data and calls; unlimited UK landline and mobile calls; or a broadband health check by experienced engineers.
In reference to www.ft.com/cms/s/0/20144af8-8846-11e5-90de-f44762bf9896.html:TalkTalk will offer all customers a free upgrade in order to encourage them to stay, and will also offer a bundle of online and telephone security features to improve protection from scammers, malware and cold callers.
Dido Harding, TalkTalk's chief executive, said that in recognition of the "unavoidable uncertainty" in the aftermath of the cyber attack, the company will offer a choice of free upgrades to customers.
Edited by edwincluck (Wed 11-Nov-15 13:08:07)