User comments on ISPs
  >> TalkTalk Broadband


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User mirage4802
(newbie) Sun 25-Sep-16 12:08:55
Print Post

Fibre speed now slower than ADSL


[link to this post]
 
The router (HG633) has been disconnecting continuously, increasing the interleave depth. There is no noise on the phone line and router logs don't seem to point to anything in particular to cause the dropped link. It's gone from a solid 38/2 non-interleaved sync to around 13/0.8. Any help would be appreciated.

Stats:
DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
800
Downstream line rate (kbit/s):
13095
Maximum upstream rate (kbit/s):
9443
Maximum downstream rate (kbit/s):
52088
Upstream noise safety coefficient (dB):
14.1
Downstream noise safety coefficient (dB):
9.7
Upstream interleave depth:
37
Downstream interleave depth:
1562
Line standard:
VDSL2
Upstream line attenuation (dB):
6.4
Downstream line attenuation (dB):
10.7
Upstream output power (dBm):
2
Downstream output power (dBm):
13.5
Channel type:
Interleaved
DSL up-time:
0 days 5 hours 22 minutes 49 seconds

TalkTalk Fibre Medium
Standard User mirage4802
(newbie) Thu 29-Sep-16 18:44:01
Print Post

Re: Fibre speed now slower than ADSL


[re: mirage4802] [link to this post]
 
Bump

TalkTalk Fibre Medium
Administrator MrSaffron
(staff) Thu 29-Sep-16 19:47:44
Print Post

Re: Fibre speed now slower than ADSL


[re: mirage4802] [link to this post]
 
With such a large drop, test from the test socket and if no better look at reporting issue to provider

If it was not for the VDSL2 in the line standard I would suggest you've being dropped onto an ADSL2+ connection.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


Register (or login) on our website and you will not see this ad.

Standard User mirage4802
(newbie) Tue 04-Oct-16 19:54:17
Print Post

Re: Fibre speed now slower than ADSL


[re: MrSaffron] [link to this post]
 
The support line was phoned and they told us to put it into the test socket, they also scheduled an engineer to come and he did last Wednesday and described it as a 'network fault' but didn't do anything and since then, it's got worse.

Current stats:

DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
800
Downstream line rate (kbit/s):
6399
Maximum upstream rate (kbit/s):
23486
Maximum downstream rate (kbit/s):
93028
Upstream noise safety coefficient (dB):
28.3
Downstream noise safety coefficient (dB):
25.9
Upstream interleave depth:
37
Downstream interleave depth:
795
Line standard:
VDSL2
Upstream line attenuation (dB):
9.2
Downstream line attenuation (dB):
9.1
Upstream output power (dBm):
0.5
Downstream output power (dBm):
13
Channel type:
Interleaved
DSL up-time:
0 days 4 hours 8 minutes 9 seconds

TalkTalk Fibre Medium
Administrator MrSaffron
(staff) Wed 05-Oct-16 10:43:50
Print Post

Re: Fibre speed now slower than ADSL


[re: mirage4802] [link to this post]
 
Network fault can cover a massive area.

One possibility is that the Openreach DLM system has gone a bit manic on you to stabilise the line in the face of lots of errors and banded you down. Generally getting Openreach DLM reset means an Openreach engineer out to test line and only then is a reset issued.

TalkTalk are the ones who can call out the Openreach engineer to get this resolved

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User scottie4642
(regular) Wed 02-Nov-16 09:40:17
Print Post

Re: Fibre speed now slower than ADSL


[re: MrSaffron] [link to this post]
 
Over 2 weeks ago my speed from TalkTalk has dropped from 10 Mbps to 0.78 Mbps.
They claim that this is a DLM issue but, so far, there has been no sign of either an engineer or help to fix the problem.
I had thought that TalkTalk would have solved their famous poor Service record by now!
All contact with them appears to make no difference.
Standard User baby_frogmella
(fountain of knowledge) Wed 02-Nov-16 10:08:58
Print Post

Re: Fibre speed now slower than ADSL


[re: scottie4642] [link to this post]
 
In reply to a post by scottie4642:
Over 2 weeks ago my speed from TalkTalk has dropped from 10 Mbps to 0.78 Mbps.
They claim that this is a DLM issue but, so far, there has been no sign of either an engineer or help to fix the problem.
I had thought that TalkTalk would have solved their famous poor Service record by now!
All contact with them appears to make no difference.


I take it you've posted your issue on the TalkTalk forums? If no luck on there, then get in touch with their Twitter team, they're very good at resolving issues - you won't have to deal with an overseas call centre smile
https://twitter.com/TalkTalk

°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°
TalkTalk Business 80/20
Asus RT-AC5300 with 380.62_HGG-FINAL
My Broadband Quality Monitor
°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°

Edited by baby_frogmella (Wed 02-Nov-16 10:09:30)

  Print Thread

Jump to