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Standard User jimmyhackers
(newbie) Thu 02-Feb-17 16:59:05
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TALKTALK = appauling service


[link to this post]
 
ive had appauling service from talktalk

both broadband services and customer services.

numerous times i asked for my problems to be fixed and they always tried to fob me off with a generic checklist which id already been through by myself.
or theyd say id need to pay £65 for an engineer to come out.

so i finally decided to go on their community forums and let everyone knwo its far easier to change your provider to someone else than expect talktalk to fix thewir numerous problems.

AND I GOT BANNED FROM THEIR FORUMS

so i though id come on here and let everyone know just how terrible a company they are.
Standard User Spud2003
(fountain of knowledge) Fri 03-Feb-17 14:37:43
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Re: TALKTALK = appauling service


[re: jimmyhackers] [link to this post]
 
Have you been in contact with the CEO's office(just e-mail them - dido.harding@talktalkplc.com)? You should get better help from them(obviously, even if you're angry, be as polite and reasonable as possible).
Standard User Divsec
(newbie) Mon 06-Feb-17 09:13:23
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Re: TALKTALK = appauling service


[re: jimmyhackers] [link to this post]
 
I must say my experience has been the opposite. Sam knows monitored speeds are spot on, forum staff are excellent and quick to respond. Chat staff rather formulaic, but helpful and polite No I don't work for TT and have had a few issues.
D


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Standard User jroadley
(regular) Mon 06-Feb-17 15:56:50
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Re: TALKTALK = appauling service


[re: jimmyhackers] [link to this post]
 
What issues have you had?
Standard User Chippy_Tea_
(learned) Mon 06-Feb-17 17:08:16
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Re: TALKTALK = appauling service


[re: Divsec] [link to this post]
 
In reply to a post by Divsec:
I must say my experience has been the opposite. Sam knows monitored speeds are spot on, forum staff are excellent and quick to respond. Chat staff rather formulaic, but helpful and polite No I don't work for TT and have had a few issues.
D


Same here i am not a fanboy but it is nice to see not all TT customers get bad service as a lot of them that do would have you believe.

Interested to hear what has gone wrong.

Standard User ukhardy07
(knowledge is power) Mon 06-Feb-17 19:14:03
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Re: TALKTALK = appauling service


[re: jimmyhackers] [link to this post]
 
Pretty much repeat post over here:
http://forums.thinkbroadband.com/talktalk/t/4528053-...
Standard User ukhardy07
(knowledge is power) Mon 06-Feb-17 19:14:49
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Re: TALKTALK = appauling service


[re: Divsec] [link to this post]
 
I find CS poor but connection very good. I'm actually switching back to save some money.
Standard User burble
(member) Mon 06-Feb-17 21:08:42
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Re: TALKTALK = appauling service


[re: jimmyhackers] [link to this post]
 
In reply to a post by jimmyhackers:
or theyd say id need to pay £65 for an engineer to come out.


I've been with TT and previously to that with tiscali, they are not perfect but they provide an adequate service at a good price,
From my experience you will have been offered an engineer visit but have been warned that if it's you that are at fault it will cost you £65, so if you think it's TT fault put your money where your mouth is.
Standard User Arksun76
(newbie) Tue 07-Feb-17 03:55:48
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Re: TALKTALK = appauling service


[re: jimmyhackers] [link to this post]
 
I would rather have Bamboo shoots pushed up my fingernails than ever have to deal with TalkTalk again, for the sake of your own sanity ditch them, HORRIFIC customer service.
Standard User 23Prince
(experienced) Tue 07-Feb-17 10:18:12
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Re: TALKTALK = appauling service


[re: Arksun76] [link to this post]
 
In reply to a post by Arksun76:
I would rather have Bamboo shoots pushed up my fingernails than ever have to deal with TalkTalk again, for the sake of your own sanity ditch them, HORRIFIC customer service.


Hmm, ever called BT?

I didn't think so..
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