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Standard User tgwallbank
(newbie) Fri 18-Aug-17 20:27:52
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Is TalkTalk setup now really free?


[link to this post]
 
Just went through the sign up process for TT fibre. On the opening pages it gives a figure of £50 for setup which is crossed out - fine, but on the final page there is an additional set up fee of £60 which is not crossed out, and it states it will be added to the first bill. I exited the process.
Seems strange since TT seem to be making a big point about free setup.
Administrator MrSaffron
(staff) Fri 18-Aug-17 20:40:55
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Re: Is TalkTalk setup now really free?


[re: tgwallbank] [link to this post]
 
Is this activation of a brand new line or a line with an existing and/or broadband service on it?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ukhardy07
(knowledge is power) Fri 18-Aug-17 22:05:01
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Re: Is TalkTalk setup now really free?


[re: tgwallbank] [link to this post]
 
It should definitely be free - give them a call they'll ensure it's free.

We just got a new line installed free of charge.


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Standard User tgwallbank
(newbie) Sat 19-Aug-17 08:03:00
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Re: Is TalkTalk setup now really free?


[re: ukhardy07] [link to this post]
 
My current set up is with BT Infinity 1, so it would just be the usual swapover. I think it must be a gremlin in the program/system. I did see on another forum someone else had seen the same thing..
Standard User 23Prince
(fountain of knowledge) Sat 19-Aug-17 13:33:51
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Re: Is TalkTalk setup now really free?


[re: tgwallbank] [link to this post]
 
It also think it is. I don't know about Res as I am on TT Business but I had a line installed for free. I pay £45.54 a month over 24 months, which IMP is good value for what I get.

TT are not really into conning people, they are only 1 of 2 ISP's out there (AA being the other one) who can detect my other dormant line in my house. Any BTW based ISP can not - so I can only assume the TT network searches better.

This is what I get.. https://postimg.org/image/rjrr5dcw9/

My old line was a BTW line.

Anyway - call them, I am sure they will be happy to give you a free install smile

Edited by 23Prince (Sat 19-Aug-17 13:36:25)

Standard User Chippy_Tea_
(regular) Sat 19-Aug-17 15:38:14
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Re: Is TalkTalk setup now really free?


[re: 23Prince] [link to this post]
 
I am a TT customer and recently moved to Fibre my email shows -


Additional Monthly Cost - £25.00

One-off payments

These amounts will appear on your first bill.

Upgrade set-up Fee - FREE

One-off total on your first bill - FREE


Standard User 23Prince
(fountain of knowledge) Sat 19-Aug-17 20:47:56
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Re: Is TalkTalk setup now really free?


[re: Chippy_Tea_] [link to this post]
 
In reply to a post by Chippy_Tea_:
I am a TT customer and recently moved to Fibre my email shows -


Additional Monthly Cost - £25.00

One-off payments

These amounts will appear on your first bill.

Upgrade set-up Fee - FREE

One-off total on your first bill - FREE


That's an upgrade which is right - a new activation should be too
Standard User Chippy_Tea_
(regular) Sat 19-Aug-17 21:16:30
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Re: Is TalkTalk setup now really free?


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
In reply to a post by Chippy_Tea_:
I am a TT customer and recently moved to Fibre my email shows -


Additional Monthly Cost - £25.00

One-off payments

These amounts will appear on your first bill.

Upgrade set-up Fee - FREE

One-off total on your first bill - FREE


That's an upgrade which is right - a new activation should be too


Yes i am a TT customer of many year, i cannot find anything that says for all new and existing customers but have found this on the page where i signed up which leads me to believe it is the same.

Can I keep my phone number?

Yes, most customers can keep their existing number. But if we find we can't transfer it, we'll let you know.


Standard User tgwallbank
(newbie) Mon 21-Aug-17 15:01:24
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Re: Is TalkTalk setup now really free?


[re: Chippy_Tea_] [link to this post]
 
All seems to be good now. All the sign up form pages are showing free set up as advertised.
Standard User Chippy_Tea_
(regular) Mon 21-Aug-17 15:12:32
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Re: Is TalkTalk setup now really free?


[re: tgwallbank] [link to this post]
 
In reply to a post by tgwallbank:
All seems to be good now. All the sign up form pages are showing free set up as advertised.


Nice one, now for me a two week wait.

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