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Administrator MrSaffron
(staff) Mon 11-Sep-17 19:06:27
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Re: Faster Fibre.


[re: Chippy_Tea_] [link to this post]
 
Put what back? Router or mobile device?

What model is the mobile?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Chippy_Tea_
(member) Mon 11-Sep-17 19:16:29
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Re: Faster Fibre.


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Put what back? Router or mobile device?

What model is the mobile?


I changed a few settings in the router following instructions in the TT forum then switched them back to the default ones.

The phone is a Motorola moto G4 - http://www.gsmarena.com/motorola_moto_g4-8103.php
Administrator MrSaffron
(staff) Mon 11-Sep-17 20:37:58
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Re: Faster Fibre.


[re: Chippy_Tea_] [link to this post]
 
Finding people saying they are getting slow speeds on G4 phones over Wi-Fi so might be two poor devices

Mid range phones are not renowned for best wi-fi speeds, the top performing devices tend to be the latest iPhones and high end Androids

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User Chippy_Tea_
(member) Mon 11-Sep-17 20:57:07
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Re: Faster Fibre.


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Finding people saying they are getting slow speeds on G4 phones over Wi-Fi so might be two poor devices

Mid range phones are not renowned for best wi-fi speeds, the top performing devices tend to be the latest iPhones and high end Androids


With luck one of the OCE's will pick my thread up and send me a D-link for test purposes, it will probably make no difference but at least i will know for sure the problem is my my phones/tablets not the router.
Standard User ukhardy07
(knowledge is power) Mon 11-Sep-17 23:42:08
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Re: Faster Fibre.


[re: Chippy_Tea_] [link to this post]
 
It isn't in my opinion.

I'm iPhone 7, MacBook Pro 2014 retina, Lenovo t460s, iPad Pro.

Same sorts of issue whenever I use that device. I don't have a live Talktalk connection to test with so basing it on internal network transfer rates / setting up the hg633 as an access point.

Edit: I actually am on a friends talktalk.

Edited by ukhardy07 (Mon 11-Sep-17 23:53:16)

Standard User ukhardy07
(knowledge is power) Mon 11-Sep-17 23:50:31
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Re: Faster Fibre.


[re: MrSaffron] [link to this post]
 
Just realised I'm at a friends right now on their wifi which is a HG633

For fun ran a speedtest sitting next to the router

5Ghz:
https://www.thinkbroadband.com/speedtest/15051700708...


Stats

Internet Connection

DSL synchronization status:
Up
Connection status:
Showtime
WAN IP Address:

Primary DNS Server:
79.79.79.79
Secondary DNS Server:
79.79.79.80Line Quality

Upstream line rate (kbit/s):
19999
Downstream line rate (kbit/s):
79987
Upstream noise safety coefficient (dB):
15.4
Downstream noise safety coefficient (dB):
6.9
Upstream interleave depth:
0
Downstream interleave depth:
0
Line standard:
VDSL
Upstream line attenuation (dB):
18
Downstream line attenuation (dB):
9.4
Upstream output power (dBm):
6.4
Downstream output power (dBm):
13.8
Downstream interleave depth:
None
DSL up-time:
17 days 6 hours 0 minutes 53 seconds

Edited by ukhardy07 (Mon 11-Sep-17 23:59:37)

Standard User ukhardy07
(knowledge is power) Mon 11-Sep-17 23:58:39
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Re: Faster Fibre.


[re: MrSaffron] [link to this post]
 
2.4ghz speedtest

http://www.speedtest.net/my-result/i/2248969516

Thinkbroadband one didn't complete just got stuck. That's pretty dire for 2.4 given I'm next to the router.

Edited by ukhardy07 (Mon 11-Sep-17 23:59:16)

Standard User ukhardy07
(knowledge is power) Tue 12-Sep-17 01:22:02
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Re: Faster Fibre.


[re: Chippy_Tea_] [link to this post]
 
In reply to a post by Chippy_Tea_:
I have found 5GHz gives the highest result on all devices that can see it (my wifes phone is old and cannot see it in available connections) i would still like to try the TT supplied D-link router i mentioned earlier but as yet my thread has not been answered by the OCE's.

I posted this a few minutes ago -

I am not sure what i changed but when i put it back to the orignal settings i started to get these speeds, (i think the low one was on 4G) this is in my kitchen with two walls between me and the router.

Test results - https://eigde79682.i.lithium.com/t5/image/serverpage...
I find it very interesting your speedtests are all around 24Mbps and mines came out almost the exact same...

For reference, 5ghz on a sky Q hub 40Meg line. All fine:
http://beta.speedtest.net/result/6616186577

Edited by ukhardy07 (Tue 12-Sep-17 01:25:27)

Standard User Chippy_Tea_
(member) Tue 12-Sep-17 09:52:19
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Re: Faster Fibre.


[re: ukhardy07] [link to this post]
 
Thanks for your help, so your phone can use 802.11a/b/g/n/ac and yet you can only get 21Mbps, as you say very interesting.

I have been looking at several threads about slow wifi when using the HG633 and this is from a community star at the TT forum.


https://community.talktalk.co.uk/t5/Fibre-Broadband/...

Hi @andy555

Michelle has asked me to help you.

There has been quite a bit of criticism of the HG633 as far as wireless performance is concerned, this is generally made up of these issues:-

Wireless errors - this is simply a red herring. It is a bug in the router's firmware that affects the way these errors are recorded. Whilst due to the very nature of the way WiFi works, it will never be totally error free, people wrongly assume that this affects the speed.

Its WiFi performance is not as good as some routers, I would not try to deny that.


The vast majority of WiFi problems can be vastly improved though by optimising the router, to get the best performance out of it.

Some WiFi adapters in the WiFi connected devices, do not allow the best performance from the router to be utilised.
I can help with points 3 & 4 here.
Standard User baby_frogmella
(fountain of knowledge) Tue 12-Sep-17 10:17:54
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Re: Faster Fibre.


[re: Chippy_Tea_] [link to this post]
 
Admire your perseverance mate but in all honesty you're peeing in the wind getting TT to admit the HG633 isn't fit for purpose (wrt wifi perfomance). It might be far less stressful just to buy an el-cheapo HG635 on eBay for £20 which is supposed to be better than their HG633.

http://www.ebay.co.uk/itm/122660802422

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel
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