Thank you that's very helpful - have registered and posted there.
Will update this when we have some action or result.
Update: I have read several posts which don't make good reading, where broadband has totally failed, There appears that TT have absolutely no escalation process
It appears that TT are trying to avoid sending in Openreach, they prefer to send in their own guys who obviously can't touch the BT side, which on BT lines just delays things - further there appears to be no automatic process where they send there own guys which in most cases they are unable to fix BT lines/exchange faults, to automatically call in Openreach.
I understand that TT call their guys "brightsparks"
Edited by robmar0se (Wed 20-Sep-17 23:02:06)