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Standard User 23Prince
(fountain of knowledge) Tue 10-Oct-17 18:47:54
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Re: TT Business increasing prices


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
In reply to a post by baby_frogmella:
In the price change notification, TTB very clearly state you can leave without penalty or charge:


Does that include no charge for a broadband cease also? Judging from TTB resellers' price lists a cease fee of £32 to £40 seems normal.


It should do - mind you I will also be able to tell you soon. I've been told to ring retentions tomorrow. I've already gone!

Printing out the support centre tickets now incase they try and backtrack
Standard User 4M2
(knowledge is power) Tue 10-Oct-17 19:49:40
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Re: TT Business increasing prices


[re: 23Prince] [link to this post]
 
Seems like their communications between departments is poor - hope you don't have to fight for a refund of any overpayments. The broadband migration (?) should be OK though.
Standard User 23Prince
(fountain of knowledge) Tue 10-Oct-17 20:18:49
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Re: TT Business increasing prices


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Seems like their communications between departments is poor - hope you don't have to fight for a refund of any overpayments. The broadband migration (?) should be OK though.


It was a migration and it did go through okay TTB to BTW but I just logged into the portal and seen a bill for higher than usual (by £5) but no massive bill.

Usually £45.54 inc VAT but this new bill is £42 + VAT but i've paid it anyway - and that's the final one as far as I am concerned.


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Standard User 23Prince
(fountain of knowledge) Wed 11-Oct-17 20:27:18
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
So connected to my new ISP but it's saying I am still on TTB even though I am literally using new login details on a non TTB router lol
Standard User baby_frogmella
(fountain of knowledge) Wed 11-Oct-17 21:14:23
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Re: TT Business increasing prices


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
So connected to my new ISP but it's saying I am still on TTB even though I am literally using new login details on a non TTB router lol


Which ISP did you migrate to?

The voice part of my line has migrated to PO today with the broadband ceasing. Will give TTB a few days for their systems to update before asking for a final bill. I'm expecting the worst though...being charged for the remaining months of my min term until April 2018 LOL

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel
Standard User 23Prince
(fountain of knowledge) Wed 11-Oct-17 21:21:06
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
Mine is 2019!

Plusnet, Just need something for the CCTV and stuff
Standard User 23Prince
(fountain of knowledge) Fri 13-Oct-17 06:59:01
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
Cancelling my DD and then popping £5 on my final bill was a slimy move the toe rags

Still they are history now.
Standard User baby_frogmella
(fountain of knowledge) Sat 14-Oct-17 13:29:16
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Re: TT Business increasing prices


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
I got the "We are charging you £125" letter in the post - told them it's not going to happen


I got the same letter in the post today - asking for £125 LOL

https://postimg.org/image/160i6oisob/

Yet when I spoke to them yesterday they said there are no outstanding charges on my account and I can cancel my direct debit - which I've already done. Will give them a call on Monday to ask what they're playing at!

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel
Standard User 4M2
(knowledge is power) Sat 14-Oct-17 13:44:26
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
It just says "...you may be required to pay..." and then I presume it quotes the amount payable if you do have to pay, i.e. termination without good cause?
Standard User baby_frogmella
(fountain of knowledge) Sat 14-Oct-17 13:51:13
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Re: TT Business increasing prices


[re: 4M2] [link to this post]
 
I suspect that letter is a standard template letter which is sent to all migrating customers. Will ask them to clear up things next week.

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel
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