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Standard User baby_frogmella
(fountain of knowledge) Tue 26-Sep-17 09:57:12
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TT Business increasing prices


[link to this post]
 
Did anyone else receive the following email from TTB this morning?

https://goo.gl/4EahBn

As I'm still in mid-contract I guess i can leave the contract penalty free with 30 days notice? However, if they let me, I might just keep the voice service over copper as cancelling the whole shebang will leave me without a landline/mobile calling package - we make a lot of calls to mobiles so a VOIP service over FTTP isn't really an option. Otherwise its back to BT for my landline frown

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel

Edited by baby_frogmella (Tue 26-Sep-17 10:00:13)

Standard User Oliver341
(eat-sleep-adslguide) Tue 26-Sep-17 10:13:17
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
I've migrated away from TT mid-contract before, before I did so I made sure they put a note on my account that I was leaving due to the price rise. Even though I did this, they still hit me with a contract breakage fee and I had to resolve it down the line.

Oliver.
Standard User Michael_Chare
(fountain of knowledge) Tue 26-Sep-17 23:25:17
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
- we make a lot of calls to mobiles so a VOIP service over FTTP isn't really an option.
Why do you say that?

Michael Chare


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Standard User 23Prince
(fountain of knowledge) Wed 27-Sep-17 10:50:00
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
Did anyone else receive the following email from TTB this morning?

https://goo.gl/4EahBn

As I'm still in mid-contract I guess i can leave the contract penalty free with 30 days notice? However, if they let me, I might just keep the voice service over copper as cancelling the whole shebang will leave me without a landline/mobile calling package - we make a lot of calls to mobiles so a VOIP service over FTTP isn't really an option. Otherwise its back to BT for my landline frown


Yes I got it - I asked the question about leaving, got no reply so far, this is from the support centre
when I get an answer I will post again

I also admit the complete package is good with the inclusive mobile and landline calls.. I am using less than 150GB a month due to working long days and hours. So I would be happy to cancel it all as I do most my business on my mobile these days and I have 100GB usage on it.

Edited by 23Prince (Wed 27-Sep-17 11:37:59)

Standard User 23Prince
(fountain of knowledge) Wed 27-Sep-17 10:57:04
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
I had a reply and it was.

"Yes you are free to leave within 30 days of receiving the letter details the price increase"

So there you go..

I'm going to start looking. No longer need what I have. ADSL would do me

Edited by 23Prince (Wed 27-Sep-17 11:04:27)

Standard User 23Prince
(fountain of knowledge) Sun 01-Oct-17 10:31:44
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
Did anyone else receive the following email from TTB this morning?

https://goo.gl/4EahBn

As I'm still in mid-contract I guess i can leave the contract penalty free with 30 days notice? However, if they let me, I might just keep the voice service over copper as cancelling the whole shebang will leave me without a landline/mobile calling package - we make a lot of calls to mobiles so a VOIP service over FTTP isn't really an option. Otherwise its back to BT for my landline frown


I started a migration away and then called them the next day to give notice, they were fine about it. And I have left after 7 months out of 24.
Standard User baby_frogmella
(fountain of knowledge) Sun 01-Oct-17 11:55:20
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Re: TT Business increasing prices


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
I started a migration away and then called them the next day to give notice, they were fine about it. And I have left after 7 months out of 24.


Me too, I've decided to migrate my voice line to Post Office (only 30 days contract & £40 cashback via Topcashback smile) so the TTB broadband will be ceased altogether. TTB called me on Fri begging me to stay, I told the lady "sorry love, I've made up my mind" and she put notes on my account saying I was leaving d/t price rise so hopefully they won't hit me with early termination charges.

Since VOIP services have moved on, I've also ordered a new sipgate basic line with PAYG service to test it. If this proves to be reliable over the next few months, I'll migrate my PO number over to this, cancel the PO service and pay just £10 pm for unlimited calls to UK landlines and mobiles on sipgate.

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel
Standard User 23Prince
(fountain of knowledge) Sun 01-Oct-17 12:25:28
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
In reply to a post by 23Prince:
I started a migration away and then called them the next day to give notice, they were fine about it. And I have left after 7 months out of 24.


Me too, I've decided to migrate my voice line to Post Office (only 30 days contract & £40 cashback via Topcashback smile) so the TTB broadband will be ceased altogether. TTB called me on Fri begging me to stay, I told the lady "sorry love, I've made up my mind" and she put notes on my account saying I was leaving d/t price rise so hopefully they won't hit me with early termination charges.

Since VOIP services have moved on, I've also ordered a new sipgate basic line with PAYG service to test it. If this proves to be reliable over the next few months, I'll migrate my PO number over to this, cancel the PO service and pay just £10 pm for unlimited calls to UK landlines and mobiles on sipgate.


Well I have a contract starting a discount and fixed price for the entire 24 months. so they won't even dare to hit me with charges. I'm just going to somewhere cheap cheerful and BT based until I can move to the smaller players. Just working out which one is best for me.
Standard User 23Prince
(fountain of knowledge) Sat 07-Oct-17 19:09:59
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
Did you make any headway? I am literally leaving them next Friday after the increase.
Standard User baby_frogmella
(fountain of knowledge) Sat 07-Oct-17 19:58:33
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Re: TT Business increasing prices


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
Did you make any headway? I am literally leaving them next Friday after the increase.


Yep, definitely leaving TTB for good. Post Office will be taking over my TTB phone line next Wed (11th oct) with the broadband ceasing. Hopefully I should know by the end of next week what my final TTB bill will be.

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel
Standard User trolleybus
(experienced) Sat 07-Oct-17 20:35:39
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
In reply to a post by 23Prince:
I started a migration away and then called them the next day to give notice, they were fine about it. And I have left after 7 months out of 24.


Me too, I've decided to migrate my voice line to Post Office (only 30 days contract & £40 cashback via Topcashback smile) so the TTB broadband will be ceased altogether. TTB called me on Fri begging me to stay, I told the lady "sorry love, I've made up my mind" and she put notes on my account saying I was leaving d/t price rise so hopefully they won't hit me with early termination charges.

Since VOIP services have moved on, I've also ordered a new sipgate basic line with PAYG service to test it. If this proves to be reliable over the next few months, I'll migrate my PO number over to this, cancel the PO service and pay just £10 pm for unlimited calls to UK landlines and mobiles on sipgate.


Do explain what your future setup will be. I take it will be a PO land line with broadband service overlaid with a sipgate web based solution for your voice calls on a PAYG basis. So let's have a comparison against the increased charges from TTB, with mostly free calls, against your PO line rental with broadband overlaid with a Sipgate PAYG VoIP service, where there will be call charges..

The TTB increase of just a £1 exc VAT is indeed unwelcome but is it worth the effort to jump ship for such a small sum?

You can now have call packages from some VoIP providers for a monthly fee but remember that reliability of VoIP is only as good as your broadband service and can be as low as 97%..
Standard User baby_frogmella
(fountain of knowledge) Sat 07-Oct-17 21:21:24
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Re: TT Business increasing prices


[re: trolleybus] [link to this post]
 
In reply to a post by trolleybus:
The TTB increase of just a £1 exc VAT is indeed unwelcome but is it worth the effort to jump ship for such a small sum?


Even with the price increase I was set on keeping my landline with TTB...until they decided they were going to stop the talk2go smartphone service. The smartphone app was very useful in that you could link up to 5 smartphones to your account and use your calling plan even when abroad.

However with a VOIP service such as sipgate, i can potentially get the same TTB landline service for £9.99 per month with inclusive calls to mobiles & landline which i can also use on multiple smartphones using the Grandstream Wave or Zoiper app on iOS. Baby steps first though, I want to check the reliability & voice quality of VOIP before I completely get rid of my landline. Hence why I've taken a post office line (only 30 days contract) and that will run along side my sipgate voip service. My 330 Mbps FTTP line is rock solid so I'm not too worried about internet reliability. In any case incoming landline VOIP calls can automatically be diverted to mobiles in the event of the internet going down so there are backup measures in place.

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel
Standard User 23Prince
(fountain of knowledge) Sat 07-Oct-17 23:10:45
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
In reply to a post by 23Prince:
Did you make any headway? I am literally leaving them next Friday after the increase.


Yep, definitely leaving TTB for good. Post Office will be taking over my TTB phone line next Wed (11th oct) with the broadband ceasing. Hopefully I should know by the end of next week what my final TTB bill will be.


Sorry I totally forgot about the PO bit!
Standard User 23Prince
(fountain of knowledge) Mon 09-Oct-17 18:38:57
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
I got the "We are charging you £125" letter in the post - told them it's not going to happen
Standard User 4M2
(knowledge is power) Mon 09-Oct-17 19:36:32
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Re: TT Business increasing prices


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
I got the "We are charging you £125" letter in the post - told them it's not going to happen


Do the T&C's apply equally to business and residential customers?
Standard User baby_frogmella
(fountain of knowledge) Mon 09-Oct-17 19:55:49
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Re: TT Business increasing prices


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
I got the "We are charging you £125" letter in the post - told them it's not going to happen


Thanks for the heads up, I guess they'll be trying to swindle me as well. Fun and games ahead with TTB!!

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel
Standard User baby_frogmella
(fountain of knowledge) Mon 09-Oct-17 19:58:51
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Re: TT Business increasing prices


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Do the T&C's apply equally to business and residential customers?


In the price change notification, TTB very clearly state you can leave without penalty or charge:

Its important we give you the best possible value that makes sense for your needs, therefore if youd like to change or cancel anything without charge or penalty, call us on 0800 083 3003 within 30 days of receiving this email.


http://s2431.t.en25.com/e/es?s=2431&e=3603418&elqTra...

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel
Standard User 23Prince
(fountain of knowledge) Mon 09-Oct-17 20:51:19
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Re: TT Business increasing prices


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
In reply to a post by 23Prince:
I got the "We are charging you £125" letter in the post - told them it's not going to happen


Do the T&C's apply equally to business and residential customers?


She even told me on the phone as long as it was within 30 days - it's fine.

Well I've migrated today - and sent a ticket to tell them to confirm.

I'll let you know
Standard User 4M2
(knowledge is power) Mon 09-Oct-17 21:01:35
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
In the price change notification, TTB very clearly state you can leave without penalty or charge:


Does that include no charge for a broadband cease also? Judging from TTB resellers' price lists a cease fee of £32 to £40 seems normal.
Standard User baby_frogmella
(fountain of knowledge) Mon 09-Oct-17 21:25:03
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Re: TT Business increasing prices


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Does that include no charge for a broadband cease also? Judging from TTB resellers' price lists a cease fee of £32 to £40 seems normal.


No idea about broadband cease charge and they couldn't tell me over the phone. I guess I will know soon.

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel
Standard User 23Prince
(fountain of knowledge) Tue 10-Oct-17 18:47:54
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Re: TT Business increasing prices


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
In reply to a post by baby_frogmella:
In the price change notification, TTB very clearly state you can leave without penalty or charge:


Does that include no charge for a broadband cease also? Judging from TTB resellers' price lists a cease fee of £32 to £40 seems normal.


It should do - mind you I will also be able to tell you soon. I've been told to ring retentions tomorrow. I've already gone!

Printing out the support centre tickets now incase they try and backtrack
Standard User 4M2
(knowledge is power) Tue 10-Oct-17 19:49:40
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Re: TT Business increasing prices


[re: 23Prince] [link to this post]
 
Seems like their communications between departments is poor - hope you don't have to fight for a refund of any overpayments. The broadband migration (?) should be OK though.
Standard User 23Prince
(fountain of knowledge) Tue 10-Oct-17 20:18:49
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Re: TT Business increasing prices


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Seems like their communications between departments is poor - hope you don't have to fight for a refund of any overpayments. The broadband migration (?) should be OK though.


It was a migration and it did go through okay TTB to BTW but I just logged into the portal and seen a bill for higher than usual (by £5) but no massive bill.

Usually £45.54 inc VAT but this new bill is £42 + VAT but i've paid it anyway - and that's the final one as far as I am concerned.
Standard User 23Prince
(fountain of knowledge) Wed 11-Oct-17 20:27:18
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
So connected to my new ISP but it's saying I am still on TTB even though I am literally using new login details on a non TTB router lol
Standard User baby_frogmella
(fountain of knowledge) Wed 11-Oct-17 21:14:23
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Re: TT Business increasing prices


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
So connected to my new ISP but it's saying I am still on TTB even though I am literally using new login details on a non TTB router lol


Which ISP did you migrate to?

The voice part of my line has migrated to PO today with the broadband ceasing. Will give TTB a few days for their systems to update before asking for a final bill. I'm expecting the worst though...being charged for the remaining months of my min term until April 2018 LOL

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel
Standard User 23Prince
(fountain of knowledge) Wed 11-Oct-17 21:21:06
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
Mine is 2019!

Plusnet, Just need something for the CCTV and stuff
Standard User 23Prince
(fountain of knowledge) Fri 13-Oct-17 06:59:01
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
Cancelling my DD and then popping £5 on my final bill was a slimy move the toe rags

Still they are history now.
Standard User baby_frogmella
(fountain of knowledge) Sat 14-Oct-17 13:29:16
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Re: TT Business increasing prices


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
I got the "We are charging you £125" letter in the post - told them it's not going to happen


I got the same letter in the post today - asking for £125 LOL

https://postimg.org/image/160i6oisob/

Yet when I spoke to them yesterday they said there are no outstanding charges on my account and I can cancel my direct debit - which I've already done. Will give them a call on Monday to ask what they're playing at!

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel
Standard User 4M2
(knowledge is power) Sat 14-Oct-17 13:44:26
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
It just says "...you may be required to pay..." and then I presume it quotes the amount payable if you do have to pay, i.e. termination without good cause?
Standard User baby_frogmella
(fountain of knowledge) Sat 14-Oct-17 13:51:13
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Re: TT Business increasing prices


[re: 4M2] [link to this post]
 
I suspect that letter is a standard template letter which is sent to all migrating customers. Will ask them to clear up things next week.

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel
Standard User 4M2
(knowledge is power) Sat 14-Oct-17 14:59:38
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
The voice part of my line has migrated to PO today with the broadband ceasing.


Are you actually ceasing broadband on that line rather than migrating to another broadband provider?
Standard User baby_frogmella
(fountain of knowledge) Sat 14-Oct-17 15:23:48
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Re: TT Business increasing prices


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
In reply to a post by baby_frogmella:
The voice part of my line has migrated to PO today with the broadband ceasing.


Are you actually ceasing broadband on that line rather than migrating to another broadband provider?

Correct.

TTB Broadband >> ceased

TTB voice >> PO voice

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel

Edited by baby_frogmella (Sat 14-Oct-17 15:56:41)

Standard User 23Prince
(fountain of knowledge) Sun 15-Oct-17 10:01:46
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Re: TT Business increasing prices


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
In reply to a post by baby_frogmella:
The voice part of my line has migrated to PO today with the broadband ceasing.


Are you actually ceasing broadband on that line rather than migrating to another broadband provider?


Where as I did a migration to Plusnet (so far so good)

I also got a letter saying that I had dishonoured by DD and I must make an immediate payment of £0.00

Muppets lol
Standard User 23Prince
(fountain of knowledge) Sun 15-Oct-17 10:02:10
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
In reply to a post by 23Prince:
I got the "We are charging you £125" letter in the post - told them it's not going to happen


I got the same letter in the post today - asking for £125 LOL

https://postimg.org/image/160i6oisob/

Yet when I spoke to them yesterday they said there are no outstanding charges on my account and I can cancel my direct debit - which I've already done. Will give them a call on Monday to ask what they're playing at!


They are open 7 days a week mind, don't forget smile
Standard User baby_frogmella
(fountain of knowledge) Sun 15-Oct-17 10:22:07
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Re: TT Business increasing prices


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
In reply to a post by baby_frogmella:
In reply to a post by 23Prince:
I got the "We are charging you £125" letter in the post - told them it's not going to happen


I got the same letter in the post today - asking for £125 LOL

https://postimg.org/image/160i6oisob/

Yet when I spoke to them yesterday they said there are no outstanding charges on my account and I can cancel my direct debit - which I've already done. Will give them a call on Monday to ask what they're playing at!


They are open 7 days a week mind, don't forget smile


Its just their technical support which are open 7 days a week, their billing team are only Mon-Fri from 8am to 6pm. Not a big deal though, i can wait a day or two.

FluidOne FTTP On Demand 330/30 Mbps
Netgear Nighthawk X10 running Voxel

Edited by baby_frogmella (Sun 15-Oct-17 10:22:57)

Standard User 23Prince
(fountain of knowledge) Sun 15-Oct-17 12:38:32
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Re: TT Business increasing prices


[re: baby_frogmella] [link to this post]
 
ah fair enough, Yes no rush smile
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