Its been a while, well I havnt had a "fault" for a while!
It all started a few days ago when I picked the phone up and it was so crackly that I couldnt hear. I called Talktalk to log a fault, and behold cause it was fine then their systems did not log a fault (facepalm) - this has been affecting my Fibre Broadband as the connection has been keeping dropping.
I subsequently tried again a few days later, this time it was really crackly on the phone to Talktalk support, who in their own words said "Hey this isnt right" Multiple fault tests were done, and it was determined that there was a fault on the line between my house and the exchange and that no charge will be made or house access would be needed.
The following day (today) I have just had a Openreach "Engineer" knock at my door, saying "can I come in and run some tests to check the line blah blah blah" - Hold on Talktalk said you didnt need access as the fault was at the exchange??! "umm oh yeah, but sometimes I knock incase I can check from inside the premises too just to be sure" ok fine...
In he comes, point him to the master socket where he proceeds to take the whole thing (back and front part) off the wall - hold on your not testing first??! - And snips the incoming twisted pair "BT side". and sticks a crocodile clip on with his testing tool which produced the stats shown in the screenshots.
Now I'm thinking first, your just sticking your test tool straight on the pairs, thats not an indicitive test especially when I maintain the master socket is at fault, but anyways. Without waiting for any results or further tests he then proceeds to just straight fit a full brand new NTE 5C master socket and then says something along the lines of "oh it could be your ethernet devices or Xbox or something like that" ??!
Now of course he puts it all back together and its all perfectly fine, no hiss, no crackle and left..
The line has dropped twice since he has left. It is also raining out side. Coincidence? One time when the line dropped, my Attenuation was reading 6db!!! My current router stats are:
Talktalk say the should be 37MB down and 2MB up for my line and package.
Am I being stupid here? do I have a fault? if so what could it be??
Both talktalk and Vodafone say I should be getting a minimum of 34mb. Vodafones upload speed prediction seems to imply something is not right with my current line
Edited by jcrocker (Thu 25-Jan-18 16:19:11)