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Standard User edwin11
(newbie) Fri 11-May-18 16:34:02
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Transfer


[link to this post]
 
Hi Trying to move from Now tv Fibre broadband to TTB Fibre.TTB say they cannot move me to their service because its a Sky line.I only moved from BT to Now tv 20 days ago.Leaving because Internet is rubbish as is c/s.Can anyone advise please.Thanks
Administrator MrSaffron
(staff) Fri 11-May-18 17:23:33
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Re: Transfer


[re: edwin11] [link to this post]
 
No reason why full LLU cannot move to another full LLU provider.

Perhaps TT cs is rubbish too

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User edwin11
(learned) Fri 11-May-18 18:20:59
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Re: Transfer


[re: edwin11] [link to this post]
 
Actually it is a TTB reseller.Very good c/s by the way


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Standard User edwin11
(learned) Fri 11-May-18 18:28:25
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Re: Transfer


[re: edwin11] [link to this post]
 
Just seen this post on Sky Chat forum. (Which provider are you attempting to switch to? If you are on Sky LLU, then you will have to go back to BT on a return to donor. It's free, but requring a 12m lne rental contract. You can't switch direct to another LLU service.
You should be able to take your number with you on this basis).
Standard User ukhardy07
(knowledge is power) Fri 11-May-18 18:31:33
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Re: Transfer


[re: edwin11] [link to this post]
 
In reply to a post by edwin11:
Just seen this post on Sky Chat forum. (Which provider are you attempting to switch to? If you are on Sky LLU, then you will have to go back to BT on a return to donor. It's free, but requring a 12m lne rental contract. You can't switch direct to another LLU service.
You should be able to take your number with you on this basis).
I am confused why you are asking yourself the question of who you are switching to?

In terms of having to go back to BT, that is false, you can switch LLU to LLU, people do it all the time.
Standard User edwin11
(learned) Fri 11-May-18 18:41:11
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Re: Transfer


[re: ukhardy07] [link to this post]
 
This is the message i get on TTB website.Same difference with reseller
Great news! We can install a New Line for FREE as your current line can't be transferred
Standard User MCM
(knowledge is power) Fri 11-May-18 21:07:31
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Re: Transfer


[re: edwin11] [link to this post]
 
It would appear that customer services on your intended ISP isn't up to the job. Hopefully the rest of their service performs considerably better.
Standard User Oliver341
(eat-sleep-adslguide) Fri 11-May-18 21:26:43
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Re: Transfer


[re: edwin11] [link to this post]
 
In reply to a post by edwin11:
Just seen this post on Sky Chat forum.

That's a post on the MSE forum from over 6 years ago. Mind you, LLU to LLU migrations were possible back then too, as you might have read from the post after the one you quoted.

https://forums.moneysavingexpert.com/showthread.php?...

Oliver.
Standard User ukhardy07
(knowledge is power) Sat 12-May-18 01:42:23
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Re: Transfer


[re: edwin11] [link to this post]
 
In reply to a post by edwin11:
This is the message i get on TTB website.Same difference with reseller
Great news! We can install a New Line for FREE as your current line can't be transferred
If the providers you are choosing cannot do a simple migration, does that fill you with much hope? It is possible, there should be no issues.
Standard User baby_frogmella
(knowledge is power) Sat 12-May-18 08:16:27
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Re: Transfer


[re: edwin11] [link to this post]
 
In reply to a post by edwin11:
Actually it is a TTB reseller.


Is it Xilo/Uno by any chance?

FluidOne FTTP On Demand 330/30 Mbps
Linksys EA9500v2
Standard User edwin11
(learned) Sat 12-May-18 08:38:09
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Re: Transfer


[re: baby_frogmella] [link to this post]
 
No its Toople but i rang TTB directly to double check and they also said i would need a new line.Strange
Standard User Spud2003
(fountain of knowledge) Sat 12-May-18 15:27:21
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Re: Transfer


[re: edwin11] [link to this post]
 
I was thinking of moving to TTB and had the same issue, TTB won't migrate from Sky - but TT residential will - I tried getting them to justify the difference from the same company but they just won't migrate Sky.
Standard User edwin11
(learned) Sat 12-May-18 18:14:57
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Re: Transfer


[re: Spud2003] [link to this post]
 
Toople connecting me to BT and then onto TTB.Thanks for clever comments above about getting a decent ISP.
Standard User Spud2003
(fountain of knowledge) Sat 12-May-18 19:48:20
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Re: Transfer


[re: edwin11] [link to this post]
 
Just out of interest what are Toople's early termination charges(24 months is a long time), think they are a £125 flat fee for TalkTalk Business during the second year.
Standard User edwin11
(learned) Sun 13-May-18 10:55:58
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Re: Transfer


[re: Spud2003] [link to this post]
 
Only signing up for 12 months,managed to get a great offer. Having to move to BT Adsl and then onto Fibre with TTB Toople arranging all this .Fingers crossed it works out ok.All the messages above to get a decent isp where very helpful not

Edited by edwin11 (Sun 13-May-18 10:56:54)

Standard User Spud2003
(fountain of knowledge) Sun 13-May-18 11:28:50
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Re: Transfer


[re: edwin11] [link to this post]
 
What sort of monthly cost did they offer you(if I'm not being too nosey)?
Standard User edwin11
(learned) Sun 13-May-18 12:46:19
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Re: Transfer


[re: Spud2003] [link to this post]
 
Not wanting to ignore your post but enough to say they will move on price.Just ask.
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