Last week I asked TT on its website to quote for BB/unlimited calls package and was horrified to be faced with two options:
(1) Yes, it's my line and I'd like to switch it to TalkTalk
(2) Yes it's my phone line but I would like a new number. No engineer visit is required. A new phone number will be sent to you.
The form could not proceed until I had clicked one of these options. I mailed them:
I have tried to obtain prices for a ADSL2/unlimited daytime calls package on your website but cannot do so without quoting my phone number. The wording on your site says: "Yes, I would like to switch my phone to Talktalk".
Having been slammed by TT seven years ago following your takeover of Tiscali there is no way I would agree to this. Why not return to your old website quoting BB prices plus the extras as individual items? Your website doesn't even give an email for queries such as this, I had to find your complaints address via Google.
You might like to consider changing this feature which ensures that I and my relatives shall continue to stay well clear of Talktalk.
Hope this helps -- and all the best in this demanding marketplace
I do understand your concern and do apologise for any inconvenience caused. This is not the kind of experience we want you to have and I can understand why you have been very frustrated.
Please be advised that in order for me to be able to open up a non-customer complaint for you, I will need you to provide us with the following information:
Address Line 1
Please contact our customer service team on 0345 172 0088 to discuss your query with one of our specially trained advisors.
I gave up as I didn't fancy being slammed again.