Talk Talk told me that 'our automatic line management system (DLM) changed your profile, looks to be because the error count was high. It has now moved you back to a faster profile but not to the 5Mbps profile that you were on previously'.
They then said that "DLM is reducing your connection speed due to high error count on faster profiles".
What do they mean by a high error count?
Is it because my Billion 7800N router is over 5 years old now and wearing out or have Talk Talk made a mistake their end?
My modem stats:
DMT Status No Defect
Operational Mode ADSL2+
SNR Margin(Upstream) 6.3
SNR Margin(Downstream) 7.3
Line Attenuation(Upstream) 26.8
Line Attenuation(Downstream) 49.0
Edited by paul_liverpoolfc (Thu 21-Jun-18 20:59:14)